How you welcome your new members matters – one of the most consistent findings in our State of Community Management research is on the impact of onboarding programs on getting new members to engage in a community.
It makes sense – having someone welcome you, give you some ground rules on behaviors, give you a tour of the community, etc., makes new members more comfortable, and you’re more likely to dip a toe in a new community if you have ideas for how to do it.
In this webinar, Kelly Schott shares five best practices for onboarding new members into your community.
