By Hillary Boucher, Community Manager at The Community Roundtable
Spring has finally sprung here and I don’t think that it is a coincidence that engagement has been growing like the flowers in my yard! Have you been seeing lots of new life in your community? Check what’s been going on inside TheCR Network this past month:
Internal Community Fundamentals (Training): We’re cranking through our first guided training class inside the Network and I have to say – engagement and participation is wowing even me. Members are sharing ideas, working through the content together and the excitement and growth is almost electric. Honestly, since this was the first time we rolled out a new program like this we were cautiously optimistic – but the interactions we are seeing that totally validated the idea to offer free training as part of membership.
- Governance Matters: Steering a Community from Hostile to Helpful (Roundtable Call):
Moderation and governance, when applied well, contributes to productive and healthy community cultures. On this call we learned how one fast growing community went from hostile and unwelcoming to productive and helpful. The member team shared how they turned their community culture for the better with the implementation of clear governance policies and a no nonsense approach to moderation. (Want to learn more about this? You can download the case study here – even non-members!)
- Getting Started – Best Practices for New Member On-boarding (Discussion Thread): Earlier this month a member started a discussion thread asking “Does anyone have a “Getting Started” page in their community to help newbies get rolling?” Lo and behold the answer was a resounding YES from other members – and a robust and lively thread took off. I love seeing our members connect, share and help solve each other’s community problems. In this case many members spoke up and posted page examples, UX tips and tricks, and engagement drivers. Definitely a highlight for me this month!
Want to access our exclusive community programming for the benefit of your community work? Looking for community peers to share with and learn form? Reach out and ask us about membership in TheCR Network