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Shopping for an online community platform?

June 20, 2018 By Jerry Green

how to choose an online community platform

The first time I evaluated an online community platform was in 2011 for a large, customer-facing application. At the time there were only a handful of best-in-class providers. The good news for the community platform shopper today is there are more good options to choose from. The bad news is you’ll … [Read more...]

Dos and Don’ts for Happy and Healthy Community Moderation

November 13, 2017 By Jerry Green

how to moderate an online community

We all know that a community manager’s to-do list can be daunting, if not paralyzing, at times. But what about a community moderator? Community moderation can be just as demanding. For several years, I was the one and only official member of the community “team” for a large company. Among my many … [Read more...]

Three ways to maintain a positive tone in your online community

November 7, 2017 By Jerry Green

how to moderate an online community

For anyone who manages or moderates an online community, you know that sustaining a positive tone can sometimes be a challenge. Members view it as a safe place to provide feedback, vent their frustrations, and have their voice be heard. It’s not always pretty. In a past life, I managed a large … [Read more...]

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