The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

What are the skills of a community manager?

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The online community management space has come a long way, but the Community Manager role still has the widest variation in responsibilities, compensation and reporting level. Community Managers in the Organization Community managers in our research work predominantly for corporations … [Read more...]

Jeff Merrell on Social Learning

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  Welcome to the latest episode in our community management podcast series, “Conversations with Community Managers.” Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about their community journey. They ask the community questions you want to … [Read more...]

David Domine on a Community of Franchises

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Welcome to the latest episode in our community management podcast series, “Conversations with Community Managers.” Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about their community journey. They ask … [Read more...]

What is community management?

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​ What is community management? ​Community management is the discipline of designing, building, and maintaining productive online communities - and it is a strategic business skill. Because communities are one of the most effective ways to enable learning, personal growth and productivity, … [Read more...]

How to scale your community program: TheCR Library

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The State of Community Managment 2018 report is very clear on the demands made on community managers. 47% of community teams are consulting on project work, 43% are responding to training requests, and 32% are accommodating coaching needs while only 8% of community teams report that they are … [Read more...]

Nurturing Super Users to Cultivate Success

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Many community managers don’t want to overburden their most active members with extra duties that could make them feel used or make them less active in the community. They don’t have the budget or authorization to provide needed training and resources for advocates (or superusers, power users, top … [Read more...]

CMGT 101: The Power of Smart Communication

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Note: This content appears in a slightly different form in our ebook: CMGT 101: 17 CommunityLeaders Share Their Secrets for Success.CMGT 101 is packed with engagement ideas, governance tips, career advice, and more from community leaders working at innovative organizations like CA Technologies, … [Read more...]

Community Management Skills That Matter: Business

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Community Management Business Skills: Integrating community into the organization Not surprisingly, the value of community management business skills grows as community managers more effectively integrate their communities with their overall organization. Directors of Community are … [Read more...]