It is with great pleasure that we announce that Jillian Bejtlich has joined The Community Roundtable. She comes to us with strong experience and skills from her work as a community manager at Autodesk. We first met Jillian in TheCR Network, where she participated enthusiastically and expertly in … [Read more...]
Interesting New Report – Social Business: Shifting Out of First Gear
This post by Rachel Happe was originally published in our monthly newsletter. To get TheCR News delivered to your inbox each month, subscribe today. Deloitte University Press Released a report earlier this month that echoes much of what we are seeing in the marketplace and is consistent with our … [Read more...]
Community 101
One of the primary jobs of a community manager is to help coach, train, educate, convince, and prod others in the organization to understand what this online communications environment is all about and why it should matter to them. A large part of that training covers the different tools and online … [Read more...]
Inside TheCR Network: Summer Slowdown for Online Communities
It was the last week of June and a discussion started inside TheCR Network on dips in community engagement. The member who started the discussion had a newer community (under 1 year), was seeing a continuing decrease in participation and starting to feel panicky. It's something that is not uncommon, … [Read more...]
This Year’s All-Star Content
Many of TheCR team are not shy about how much we love baseball. So as we've hit the mid-point in our favorite sports season, we thought we would see who our website, blog and resources all-stars are this year. Here is this year's starting line-up voted in by those fans who visit our … [Read more...]
Do Organizations Need to Be Transparent…or Just Human?
I was discussing the troubles at the Susan G. Komen Foundation recently with a few peers. We wondered if their recent challenges were a direct result of the way they treated their community vs. other operational issues. A quick recap: In January 2013 they pulled funding for Breast Cancer … [Read more...]
Announcing The 2013 State of Community Management Research
For the last few years, TheCR has been publishing an annual State of Community Management report, compiling and organizing the best of what we learn from our work with over 90 companies. This year we felt the time was right to extend that research into quantitative data that community teams could … [Read more...]
Habits of Highly Effective Community Managers
We are honored and excited to be filling in tomorrow as the host for #CommBuild Twitter chat (1p Eastern, 1oam Pacific. The topic is taken from a presentation Jim Storer, Joshua Paul and Maggie McGary gave last fall at the ASAE conference entitled "8 Habits of Highly Successful Online Community … [Read more...]
The Journey of Managing Online Communities
We are very fortunate at The Community Roundtable to meet and help many companies with their online community efforts. The companies we help are as varied as are the reasons and times in their community maturity cycle that they seek us out. Some haven't even started formal communities yet, but … [Read more...]
Investing In Community: 2013 State of Community Management
Thanks to TheCR Network member and State of Community Management Advisory Board member Maria Ogneva for today's post. Every year The Community Roundtable releases the State of Community Report, which aims to educate businesses about the business of community management, as well as to give … [Read more...]
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