Today's guest post is from Candis Robinson, our second community manager training scholarship recipient. Candis is transitioning from her position with Apic to venture into freelancing offering social media support for nonprofits and social enterprises. Her goal is to help many more organizations … [Read more...]
Content Tips For Busy Community Managers
Today’s guest blog post comes from Peter Staal, the online communications manager for LeasePlan in the Netherlands who was one of The Community Roundtable’s scholarship recipients for our most recent community manager training course. Here is some of what he learned: Content is king. … [Read more...]
Want a Successful Community? Learn to Make Risotto!
Okay, you don't really have to know how to cook. But it may help in this case. Last week at Enterprise 2.0 Rachel Happe mentioned that community management is like making risotto. She wrote about this a few years ago and I like her take but I think you can also expand on it a bit: You need a … [Read more...]
What’s Changed in Community Management? TheCR Network Members Weigh In
As The Community Roundtable reached our 3-year anniversary, we reflected on how much had changed in 3 years. It was a time: • Before the phrase Social Business was coined • When your Twitter stream was manageable and you were able to really connect with others there • When social networking was … [Read more...]
Taking Time Away From Your Community
Yesterday I listened in on the twitter chat #cmgrchat which discussed community management specifically for customer service communities. During the one-hour chat the moderators ask 4 questions typically. One question took me back to my days in the work/life field. The question was: When taking … [Read more...]
Upcoming Events
Being in the social business market, well, we're pretty social. We've got some events coming up and we'd love to meet you if will be at any of them - please reach out to us. TheCR Live - Join Jim Storer and Rachel Happe on Friday, June 8th in Harvard Square for a casual dutch treat lunch … [Read more...]
2012 SOCM: What Struggles Will Your Community Face As It Matures?
Recently we had a call with TheCR Network members to go through the 2012 State of Community Management report. Not surprisingly with everything on their plates, many had not had time to digest it all the way through. So they were thrilled to have Rachel Happe go over the key findings in more … [Read more...]
Fulfilling Our Mission: Announcing Training Scholarship Recipients
There are a number of reasons we started The Community Roundtable, but chief among them is that we care about helping people. That sentiment is directed toward our customers, but it is also directed to others – potential employees, vendors, partners and people we don’t even know. We have … [Read more...]
Online Community Success Takes Planning and Patience
There has been recent discussion in the blogosphere about how some companies are abandoning their blogs. And much of it sounds very familiar and is something we have heard in the online community sphere as well. And it's not surprising. Many companies aren't quite sure what they are getting into … [Read more...]
How Did We Meet, Again?
Recently in TheCR Network we asked members to share how they first encountered and got to know The Community Roundtable and its founders Jim Storer and Rachel Happe. It was fun to see where people had come from. There were many ways people came to know The Community Roundtable. Past conferences … [Read more...]
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