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2012 SOCM: Moving from Hierarchy to Emergent Community

April 19, 2012 By Leanne Chase

The 2012 State of Community Management report has a lot of information in it and at 57 pages it is beefy.  To those of you who have digested the entire document, thank you and nicely done!  But we also know it is a lot to wade through so we will be doing a series of blog posts to better show you the … [Read more...]

SXSWi Takeaways for Community Management

April 17, 2012 By Leanne Chase

This year SXSW Interactive was bigger than its music festival. Which is interesting as it started as a small community event and has become big business.  As always there was plenty to learn at this event for community management and social business pros and thanks to Fleishman-Hillard's … [Read more...]

Coverage of the 2012 State of Community Management Report

April 6, 2012 By Leanne Chase

It is always interesting to put so much effort into a project and feel that you know it backwards and forwards and then have someone else come along and give their take on it.  Sometimes that take matches your own but more often than not their fresh eyes have seen things that you may not have. The … [Read more...]

Community Manager Training Scholarship – Apply Today

April 4, 2012 By Leanne Chase

We are humbled by the great reaction to the first module (Community Specialist) of the training program we launched in partnership with WOMMA and ComBlu.  We saw participation from both companies that are actively looking to train their teams on the intricacies of  community management and … [Read more...]

How To Build A Community From The Ground Up

March 13, 2012 By Leanne Chase

We learn so much from our network and enjoy sharing that information.  It is what we do, after all, advance the business of community for everyone in our circle.  Many have come to us asking how to get started, or do we think their community might work, or what they might do better. Here … [Read more...]

Getting Executives to Say Yes to Social

March 2, 2012 By Leanne Chase

There are many executives who are curious and interested in this whole social business phenomenon.  They want workers to try it, test it and see what it can do for the business bottom line...but what about participating? That is often where the process slows down or comes to a screeching halt … [Read more...]

How Community Management is Like Personal Finance

February 29, 2012 By Leanne Chase

Would you invest your money without the support of someone who understands the current marketplace, knows where trends seem to be heading and what strategy will be best to maximize that investment?  Many of us wouldn't.  And yet companies are often throwing open the door to community initiatives … [Read more...]

Lost in Translation: From Social Media to Social Business

February 23, 2012 By Leanne Chase

At The Community Roundtable we've been talking about social media and online communities for a long time. So long that sometimes we forget how fast business is moving and how many different stages of understanding this still emergent industry is in. I was reminded of this while watching the live … [Read more...]

Inside TheCR Network: 3 Questions

February 14, 2012 By Leanne Chase

  We get great speakers on our member Roundtable calls for TheCR Network and they all speak wonderfully about their area of expertise.  But one hour is not really long enough to get to know them better.  So we're starting a new series where we ask them 3 questions.  Not about their expertise … [Read more...]

Happy Belated Groundhog Day or Why Community Managers Are Gods

February 6, 2012 By Leanne Chase

This article was originally published in last week's TheCR News: When we think of the day to day and the year to year of what community management is, we think of Groundhog Day.  Not the actual event, where a furry creature tells us if winter will last or not...no we mean the movie starring Bill … [Read more...]

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