Each year, we celebrate excellence in community through our Community Leadership Awards. These awards are The Community Roundtable's way of recognizing the dedicated individuals and organizations who are doing innovative, mission-critical work in our industry. Nichol Goldstein, Senior Community … [Read more...]
TIL: ChatGPT Doesn’t Want Your Community Jobs
You can’t login to LinkedIn or open an industry e-newsletter now without getting bombarded with headlines screaming about ChatGPT (and artificial intelligence in general) and how it’s coming for the roles of those in the creative industry. And while the thought leadership in the area seems to swing … [Read more...]
Getting Started in Community with Jephtah Abu
Lessons from The NEW Community Manager Handbook is a limited-run podcast series, featuring the 21 community leaders showcased in the Handbook in conversation with Anne Mbugua. Episode 13 of Lessons from the NEW Community Manager Handbook features Jephtah Abu, Community Manager, Cerulean … [Read more...]
Gamification 101: Games and Changing Community Behavior
When you hear “gamification,” what comes to mind? Video games? Leveling-up? The latest Fortnite emote (a.k.a. the goofy dances you see everywhere)? Valid responses, but lacking, especially in the community world. Instead, a term you should consider for gamification is opportunity. TL;DR: … [Read more...]
Creating a Positive Feedback Loop Process in 4 Steps
As a community manager, there may be days when you find yourself channeling a firefighter more than anything else. Issue after issue (ranging from things as simple as missing an update to as complex as a feature no longer working) rolls in from your members, and you can barely keep up before the … [Read more...]
4 Things to Consider When Launching a Community Mentorship Program
Mentorships have existed, well, forever, and they’ve always been an excellent way to share knowledge. But with the COVID-19 pandemic, loads of mentorship programs have had to shift from in-person to virtual, and that’s not always an easy feat. Not easy, but not impossible — especially with these … [Read more...]
3 easy tips to thrive in a digital workplace
Good news! Working in a digital workplace has become more common than ever during the COVID-19 pandemic. Bad news. There are still some who struggle to stay connected and engaged with their team when they’re not in a single location. (Extroverts, we know your struggle’s especially … [Read more...]
3 Tips for Building a Community Use Case
The writing’s on the wall, your organization can benefit from a community. But how do you get leadership on board? You’re in luck, because we’ve got the scoop on successfully building a community use case! Define your community's goals You know the old saying, “Don’t put the cart before … [Read more...]
Help! Three Questions Community Managers Need to Ask When They’re Struggling
Community managers are burnt out. And they’ve been that way since before the COVID-19 pandemic began — in the 2019 State of Community Management (SOCM) about 50% of respondents reported they were highly burnt out, in need of community help, or frustrated overall. Some of the reasons cited as … [Read more...]
Building a Content Strategy in 5 Steps
Content marketing sounds like a straightforward term, but a surprising number of marketers and community managers don’t get it. But no worries, because we love content marketing and are here to help in building a content strategy. What is content marketing? Glad you asked! Content marketing … [Read more...]
