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Executive Perspectives on How the Way the World Works is Changing

October 16, 2020 By Rachel Happe

Every year members of TheCR Network, who are among the world's most innovative practitioners in helping organizations transform their culture and communication practices, convene for TheCR Connect. This year, that looks a little different - and we've staggered sessions throughout the month of … [Read more...]

Communities Change How We Work

August 27, 2020 By Rachel Happe

CMM_Infographic_Tile

The global health crisis brought on by COVID-19 has put the transformation of work into stark relief. It has changed how we work. Those that had already started to use digital technologies to change work found it an easier transition. However, those that had not explored the flexibility of digital … [Read more...]

The Crisis of Organizational Communications

July 28, 2020 By Rachel Happe

Do you work in or with an organization? Are you overwhelmed? Do I even need to ask? Organizational communications in 2020 is in crisis. Communications channels and content have exploded. Information outside organizations changes with every 60-minute news cycle, while organizational processes … [Read more...]

The Economics of Culture Change

July 14, 2020 By Rachel Happe

Community ROI metrics

Why is Culture Change Such a Strategic Priority? Culture change is a hot topic in organizational development and leadership circles and for good reason; there is finally a growing understanding of its impact on the performance of organizations. The economics of culture change is driven by … [Read more...]

2020 SOCM Report: Changing the Way the World Works

June 2, 2020 By Rachel Happe

ROI of Online Community

It's a bold statement, that communities are changing the way the world works. On the other hand, it is about time. Changes in society, the economy, technology, health, and the environment are revealing gaping cracks in our organizational governance model, our leadership approach, and how we … [Read more...]

The Day(s) the Community Died

April 27, 2020 By Rachel Happe

After six weeks of self-isolation, even those of us who are introverts are realizing we may not be as introverted as we think. Like the phases of grief, this crisis has sent me through stages of emotion. At first, it was novel and even a bit fun - our morning routine was calmer, our daughter … [Read more...]

How Do You Move a Conference Online?

March 31, 2020 By Rachel Happe

How to host a virtual conference

Canceling events is the theme of 2020 so far - and it's made many of us realize just how dependent our businesses are on them. Whether your organization produces workshops and training events, thought leadership and advocacy symposiums, or a huge annual customer event, it's likely that a lot of … [Read more...]

Crisis Engagement Guidelines

March 25, 2020 By Rachel Happe

Crisis Engagement Guidelines

As a rule, community professionals work to minimize their engagement in a community, preferring to focus on orchestrating and designing the environment, so others engage. In a crisis, however, stepping in and providing a steady, moderating voice is required as anxiety takes hold. Crisis engagement … [Read more...]

Why You Need an Enterprise Community Manager…. STAT

March 19, 2020 By Rachel Happe

Community Managers

In the last month, thanks to the worldwide Caronavirus pandemic, organizations across the globe have been thrust suddenly into organizational-wide digital transformation. They are discovering what many experts have been saying for years - that the tools are the easy part. Most organizations … [Read more...]

The Value of Communities During the COVID-19 Crisis

March 17, 2020 By Rachel Happe

Communities in a Crisis

Everyone around the globe is scrambling to respond to the COVID-19 crisis. It is moving quickly and it does not discriminate. The shared impact will be determined by the collective behaviors of each individual because it is bigger and faster than most centralized decision-makers can keep up with, … [Read more...]

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