Do you work in or with an organization? Are you overwhelmed? Do I even need to ask? Organizational communications in 2020 is in crisis. Communications channels and content have exploded. Information outside organizations changes with every 60-minute news cycle, while organizational processes … [Read more...]
The Economics of Culture Change
Why is Culture Change Such a Strategic Priority? Culture change is a hot topic in organizational development and leadership circles and for good reason; there is finally a growing understanding of its impact on the performance of organizations. The economics of culture change is driven by … [Read more...]
The Impact of COVID-19 on Online Community Programs
The COVID-19 crisis has impacted almost everything, including community programs. When we set out to collect data on the impact of COVID-19 on community programs we were not sure what we would find. While there was an obvious role for online communities to play in a situation where digital … [Read more...]
2020 SOCM Report: Changing the Way the World Works
It's a bold statement, that communities are changing the way the world works. On the other hand, it is about time. Changes in society, the economy, technology, health, and the environment are revealing gaping cracks in our organizational governance model, our leadership approach, and how we … [Read more...]
The Day(s) the Community Died
After six weeks of self-isolation, even those of us who are introverts are realizing we may not be as introverted as we think. Like the phases of grief, this crisis has sent me through stages of emotion. At first, it was novel and even a bit fun - our morning routine was calmer, our daughter … [Read more...]
How Do You Move Workshops and Courses Online?
The COVID-19 crisis has closed schools indefinitely. When you think about the scale, scope, and implications of that it is mind-boggling. Millions of students are now at home with their routines, social networks, and classrooms/campuses ripped away from them. Millions of parents are trying to juggle … [Read more...]
How Do You Move a Conference Online?
Canceling events is the theme of 2020 so far - and it's made many of us realize just how dependent our businesses are on them. Whether your organization produces workshops and training events, thought leadership and advocacy symposiums, or a huge annual customer event, it's likely that a lot of … [Read more...]
Crisis Engagement Guidelines
As a rule, community professionals work to minimize their engagement in a community, preferring to focus on orchestrating and designing the environment, so others engage. In a crisis, however, stepping in and providing a steady, moderating voice is required as anxiety takes hold. Crisis engagement … [Read more...]
Why You Need an Enterprise Community Manager…. STAT
In the last month, thanks to the worldwide Caronavirus pandemic, organizations across the globe have been thrust suddenly into organizational-wide digital transformation. They are discovering what many experts have been saying for years - that the tools are the easy part. Most organizations … [Read more...]
The Value of Communities During the COVID-19 Crisis
Everyone around the globe is scrambling to respond to the COVID-19 crisis. It is moving quickly and it does not discriminate. The shared impact will be determined by the collective behaviors of each individual because it is bigger and faster than most centralized decision-makers can keep up with, … [Read more...]
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