Digital Transformation is a Given All executives know that the world of business and work is changing rapidly as digital channels and technologies become more integrated into everything we do. From the small bakery that posts evocative pictures on Instagram to the multi-national organization that … [Read more...]
Research: 2019 State of Community Management Themes
Over the 10 years running The Community Roundtable, the community space has never been dull. Community programs still continue to struggle for visibility, attention, and resources despite years of effort. A few years ago, the community conversation was somewhat limited in scope. Today everyone is … [Read more...]
Do You Have the Mindset to Lead the Future of Work?
With the streams and volume of information coming at us today, how do you prioritize your attention and time? This is a critical leadership question as we move further into the world of exponential growth and AI. I don’t think most people are ready for it - and not because they don’t want to … [Read more...]
Be Heard! The 2019 State of Community Management Research is now open.
There are A LOT of changes going on in the community industry right now. From some amazing data in last year's research to some exciting trends to strategic interest from new verticals like government, education, and NGOs. Industry research like the State of Community Management matters more than … [Read more...]
The Community Roundtable’s 2019 Research Agenda
A Rapidly Changing Community Market 2019 is going to be an interesting year for the community leadership and management space. It's becoming clear to executive stakeholders that community approaches are critical for ALL leaders and managers to employ. They are also seeing that it is an effective … [Read more...]
5 Online Community Predictions for 2019
2018 was an amazing year of change for the community management industry - and a year where I have seen more progress than in any of the preceding years in terms of strategic attention, maturing of community management practices, and impact on the organizations using community approaches to … [Read more...]
TheCR Connect 2018: Key Themes and Reflections
This week in Boston was the annual in-person gathering of TheCR Network members. It's part workshop, part conference, part family reunion, part stress relief. It also provides an interesting temperature gauge on how community program owners are feeling about their work and the future. Here … [Read more...]
5 Big Lessons in Community Building Based on a Decade of Experience
I am lucky to have collaborated with hundreds of organizations on their community building initiatives. That experience gives me a breadth of visibility that very few have had, allowing me to see both the similarities and differences across contexts. Communities are very much like the Leo Tolstoy … [Read more...]
Profiles in Community: Designing a Network of Communities
From One Community to a Network of Communities A decade ago, most organizational communities served one functional purpose. That might have been offering self-service support that lowered overall support costs while increasing resolution and satisfaction rates. It might have been a community of … [Read more...]
Introducing The Community Score: How mature is your community?
Communities need different management at different stages Young communities can be pretty simple to manage. It can be as easy as inviting a few friends and asking questions. As they grow and mature, however, communities need more mature and sophisticated management. When a community has … [Read more...]
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