The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

Consistency & Translation in Community Management

By

Alicia Staley (@stales) pointed me to the following post on the Wego Health community. While the topic of the post was about communicating as a community manager in a health community, the post was full of some pretty complex topics: Balancing consistency of 'voice' with the needs of various … [Read more...]

Measure, But Measure Wisely

By

Two things recently got me thinking about using measurement and metrics.  The first was a post by Bertrand Duperrin who pointed out that just because we don't want to or don't measure something doesn't mean that it can't or shouldn't be measured and that every business goal, hard and soft, has an … [Read more...]

Finding Time and Working Well

By

I've seen a couple of blog posts recently which made the point that we should never let up and that now is the time to push harder than ever. Andrew Hemingway wrote about how community managers need to do the same thing all weekend that they do during the week and Chris Brogan talked about taking … [Read more...]

Being Thankful

By

The Community Roundtable - like any good community - relies on everyone playing a part to be successful. The great thing about community networks is that very often participants get back proportionally more than they contribute and that is what makes communities sustainable. As a young community, … [Read more...]

Practicing What We Preach – One Tweet At A Time

By

It is always much easier to say than to do and it takes time and regular recalibration to make sure you are doing what you are recommending to others. In the 'social' space particularly, a lot of the recommendations seem like good common sense: be as honest and transparent as possible, listen to … [Read more...]

Hiring for Social Media: Part 1

By

[This post is the first in an on-going series of posts by a members of The Community Roundtable,  highlighting the voices of experienced community managers. It is cross-posted at Dawn's blog, Under The Hood] This is part one in a series on hiring a social media person or company. One of the … [Read more...]

Events in November & December

By

We'll be at a number of upcoming events - some F2F and some virtual - please join us if you can! Friday, November 13th: Mass Technology Leadership Council's Breakfast Seminar: Social Media in Real Live - 4 Marketers Share from the Trenches.  We'll be talking about how we use Twitter as a tool … [Read more...]

The Company We Keep

By

We are very pleased and excited to announce our first partnerships.  We think partnering is the best way for others to get a sense of who we are - in the words of people we respect and trust.  Adam Cohen at Rosetta, Michael Chin at KickApps, Aaron Strout at Powered, Mike Gotta at Burton Group and … [Read more...]

Cultivating the Community Managers

By

Recently we've been hearing from a lot of recruiters looking for social media and community professionals but more than that we're hearing from a lot of community managers who are getting laid off, leaving voluntarily, or considering making a move.  While the social software market itself is going … [Read more...]