One of the greatest perks of working at TheCR is access to all the big, beautiful brains on our team. Hillary Boucher has more community management knowledge than you can shake a stick at and even though she is kept pretty busy with her day job (running TheCR Network and our community teams) she … [Read more...]
Throwback Thursday – Community Management Research
We are gearing up to launch our 8th annual State of Community Management Survey, so I thought it would be a great time to share an overview of all the community management research we publish. This week's #throwbackthursday highlights our four major research platforms for community … [Read more...]
How do I connect with community members around the globe?
It goes without saying that managing an online community - whether you are internally or externally focused, means you spend a lot of your time online. While the majority of your community programming and activities might take place online many of our members have reported that live, face-to-face … [Read more...]
Best Practices for Community Moderation, or Why Patience is a Virtue
Policies, guidelines, and governance provide the framework and boundaries for your community, but moderation is where those policies are turned into day-to-day management. Direct moderation is the day-to-day interaction and management that signals to members what gets attention—both good and … [Read more...]
Community Best Practices: Architecting the Community that Meets Your Needs
By now, countless organizations have learned the painful lesson: “If you build it, they will come,” only works in the movies. But there’s a related lesson that is a core tenet of community management. How you build it—the shape of the community you create—drives whether the community meets your … [Read more...]
How to Recognize Your Top Community Members
As we close out 2016 I wanted to share some best practices for recognizing and rewarding the top contributors in your community. Whether they are super users who take pride in answering others questions or super-star content creators, everyone likes to be acknowledged for their … [Read more...]
CMGR Best Practices: The Best of Throwback Thursday
Over the last year we've been sharing deep cuts from TheCR Library. Turns out not everyone is at the same place on their community journey (um, obviously!) and the insights and best practices we may have shared a year or even two years ago are just what someone might need today. Hence … [Read more...]
TheCR Holiday Gift Guide 2016: Gifts for Community Managers
It's that time of the year again! The snow is falling (in Boston, at least!), pumpkin spice is everywhere and holiday music has taken over the radio. We're continuing our December tradition of providing a short gift guide of toys and treasures that the community manager in your life might … [Read more...]
TheCR Connect 2016 – By The Numbers Recap
It's no secret we're sort of data nerds over here - I mean have you seen the SOCM lately? Here's something you might not know though - numbers aren't my favorite thing - but I've never met an infographic I didn't like. (Longtime readers might remember our brief infatuation with … [Read more...]
Giving Thanks for My Community – #thankitforward
This year we're celebrating our fourth year of the #thankitforward tradition. You can read more about it here if you aren't familiar with the practice - but basically we want to encourage everyone to take a moment to specifically thank people in their lives who have made a positive difference. I'm … [Read more...]
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