The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

3 Elements of Community Personas

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Thinking about the personas in your online community is critical - if you don't know who you are creating content and planning programs for then you're unlikely to create meaningful engagement. A community persona is a group of users that displays a set of similar characteristics. Defining … [Read more...]

5 Ways to Put Your Community Members First

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Online customer communities solve many tangible business problems. They can increase case deflection, lower support costs, enable distance collaboration, and connect global audiences. Customer communities also empower their members by making them feel seen and heard. Empowerment might not be on … [Read more...]

Community Teams are Growing

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The Community Management competency of the Community Maturity Model™ involves everything that ensures communities are productive. While community managers come from all walks of life and approach their role differently, they have the same goal: Build healthy, engaged communities where members learn … [Read more...]

Ashleigh Brookshaw on DEIB in Community

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Lessons from The NEW Community Manager Handbook is a limited-run podcast series, featuring the 21 community leaders showcased in the Handbook in conversation with Anne Mbugua. Episode 11 features Ashleigh Brookshaw, Senior Manager - Customer Experience & Community at NICE … [Read more...]

3 Tips for Planning Effective Virtual Events

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What's one important thing to consider as you move to virtual or hybrid events? Alex Blanton, Principal Community Program Manager, Office of the CTO / AI & ML Community was surprised by a basic lack of attention to detail, "One of the things I found out when we went online is people don't really … [Read more...]

Alex Blanton Shares Advice for Virtual Events

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Lessons from The NEW Community Manager Handbook is a limited-run podcast series, featuring the 21 community leaders showcased in the Handbook in conversation with Anne Mbugua. Episode 9 features Alex Blanton, Principal Community Program Manager, Office of the CTO / AI & ML … [Read more...]

Three Tips for Building Your Community Team

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In our State of Community Management research, we found that 47% of community roles are defined by HR teams, who might not always understand what your community team needs to succeed. A clear understanding of community roles and responsibilities is critical when building your community team. … [Read more...]