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4 Ways Engagement Benefits Communities

February 7, 2023 By Shannon Abram

engagement benefits communities

The most effective communities strike the balance of a well-crafted shared value. Communities help individual members feel seen and heard. That potent combination leads to members feeling empowered and more likely to engage; they ask more questions, problem-solve, and tackle leadership initiatives … [Read more...]

Community Conversations – Episode #89 – Melissa Westervelt on Policies and Governance

February 6, 2023 By Shannon Abram

Melissa Westervelt

Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals. Episode #89 of Community Conversations features Melissa Westervelt, Product Manager, Digital Engagement at Cambridge Associates. On this … [Read more...]

Community Conversations – Episode #88: Adam Ballhaussen on Technology Integration and Optimization

January 31, 2023 By Shannon Abram

Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals. Episode #88 of Community Conversations features Adam Ballhaussen, Senior Director of Customer Education and Advocacy at Docebo. Adam shares a … [Read more...]

Interested in Growing Your Community? Become an Enabler!

January 30, 2023 By Shannon Abram

Community managers are often connectors by default - it takes a certain type of person to excel at the role. People with high EQ tend to thrive. Our research has shown that community leaders with a network of communities are more likely to provide enabling resources to their organization than … [Read more...]

Celebrating #cmgr on Community Manager Appreciation Day 2023

January 23, 2023 By Shannon Abram

Community Manager Appreciation Day 2023

Fact: every day should be community manager appreciation day. I get that not how it works, but truly - the community professionals we know are amazing 365 days a year and deserve all the kudos (along with the salary and perks to match!) But, since today (Monday, January 23, 2023) IS actually … [Read more...]

Help Community Programs Scale

December 12, 2022 By Shannon Abram

The Policies & Governance competency of the Community Maturity Model™  details operational guidelines for successful online community programs. Policies refer to how a community interacts and can be divided into two areas: Terms of service - How a community is managed in legal terms and … [Read more...]

5 Reasons Using Internal Talent is Good for Community

December 6, 2022 By Shannon Abram

Community managers tend to reside at the intersection where creatives and strategics meet, and as a result, they can sometimes take on too much on their own. When that happens, burnout isn't far behind, but it doesn't need to be. Why? Most community managers have a huge untapped resource at their … [Read more...]

Community Conversations – Episode #87: Kelly Munro on Content and Programs

December 5, 2022 By Shannon Abram

Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals. Episode #87 of Community Conversations features Kelly Munro, Community Team Lead, Xero. On this special State of Community Management … [Read more...]

Catherine Hackney on Member Onboarding

December 2, 2022 By Shannon Abram

Lessons from The NEW Community Manager Handbook is a limited-run podcast series, featuring the 21 community leaders showcased in the Handbook in conversation with Anne Mbugua. Episode 12 features Catherine Hackney, Principal, Confident Communities Consulting on member … [Read more...]

Communities Drive Meaningful Change Management

December 1, 2022 By Shannon Abram

From improving customer satisfaction to providing fast and easy support and empowering members, online communities drive increased revenue, boost customer satisfaction, and make connecting easier than ever before. This eBook contains new, unreleased data from the 2022 State of Community … [Read more...]

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