By Shannon Abram, Relationship Manager at The Community Roundtable. Once again we are celebrating the concept of #thankitforward at TheCR this December (learn more here) and I wanted to be the first to share my picks. At the risk of veering off track, 2014 was an exciting year both personally and … [Read more...]
#thankitforward – On community, collaboration and creativity.
By Maggie Tunning, Learning and Culture Manager at The Community Roundtable. Thank you to Shannon for highlighting the #thankitforward series again this year! My three picks: TheCR Network members. Their experience and insight improves our research and programs. This year I especially … [Read more...]
#ThankItForward 2016
For the fourth year we're celebrating the idea of #thankitforward - thanking the people in your life (personally and professionally) who have made a difference in your year by letting them know. And today it seems like this small act of gratitude and kindness will go an especially long way … [Read more...]
#ThankItForward: Recognizing Champions
By Hillary Boucher, Community Manager at The Community Roundtable. Last December our team took the month to reflect on who had impacted our lives and work that year and made aconscious effort share our gratitude with those community members, teammates, partners, and mentors. It was a great … [Read more...]
2014: A Year of Community Advancement
By Shannon Abram, Relationship Manager at The Community Roundtable. It's hard to believe we're coming up on 2015 - the past year flew by, and we wanted to take a minute to pause and reflect on the past 12 months before we dive into planning the next 12! We kicked 2014 off by launching several new … [Read more...]
2015 Community Manager Gift Guide
By Shannon Abram, Relationship Manager at The Community Roundtable Every year we like to share some ideas for the best gifts for the community professionals in your life. After all - what better time to some your resident community expert that you appreciate their hard work than after a long year … [Read more...]
3 best practices for coaching executives in community
By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. In this year's State of Community Management research we found that in 58% of communities surveyed, community managers are responsible for coaching executives on how to engage in the community. In best-in-class … [Read more...]
3 Best Practices for Creating Community Rules of Engagement
By Shannon Abram, Relationship Manager at The Community Roundtable. Whether you're starting from scratch with a brand new community, or working with a mature community that doesn't have well defined programs and processes defining and managing community rules of engagement can be a struggle. We … [Read more...]
3 Best Practices When Budgeting for Community and Social Programs
By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. 2015 may seem far away, but for many organizations Fall is when major planning and budgeting initiatives kick off. For many community and social teams their budget may cover everything from technology licensing, … [Read more...]
3 Qualities to Look For When Hiring Junior Community Managers
This is a guest post by Marie Connelly, Community Manager at GHDonline and member of TheCR Network. Over the course of the last year or so, I’ve been thinking a lot about hiring junior community managers for our team, particularly in entry-level roles. At the Global Health Delivery Project at … [Read more...]
3 Tips for Building Your Community and Social Media Team
This is a guest post from Sarah Price, Community and Social Media Programs Lead for Google Glass and member of TheCR Network. Managing a community team or hoping to someday? Your community managers, forum reps and social support agents will be the face and voice of your brand. Here are a few … [Read more...]
5 Things I Thought I Knew About Community Management…But Didn’t
By Georgina Cannie, Community Manager at The Community Roundtable January marks the 10th month of my work in community management. While it feels like no time at all, I have come to realize that it is an eternity in terms of knowledge acquisition in this space. As I closed the door on 2015, I … [Read more...]
50 Essential Skills in Community Management
We're going to take a break from our weekly series of facts from the Community Careers and Compensation report to review the 50 essential community manager skills from the Community Skills Framework. We updated the Community Skills Framework as a means to explore the value of 50 essential skills of … [Read more...]
8 Tips for Being a Successful Remote Worker
By Georgina Cannie, Community Manager at The Community Roundtable Or...How to Commute From Your Bed to Your Couch! Good news community managers – The Community Careers and Compensation research conducted by TheCR found that nearly 45% of all polled community professionals work remotely. Not … [Read more...]
A (Not So Brief) History of Community Management Resources
True story - when my brother was 14 he came into my room and said, "Shannon! Have you ever heard of the band Led Zepplin?!" It was 1999. With a completely straight face, I replied, "No! Are they any good?" He then went on to sing their praises (and rightly so, Fool in the Rain is in my top … [Read more...]
A Community of Mustaches Changes the World
As sure as the leaves in New England turn into a technicolor display every Fall, so too can you expect the month of November to usher in a wave of mustaches. Some are robust and luxurious, some are...less so, but nonetheless the men (and women) of Movember raise money for prostate … [Read more...]
A Thank You for You, and a Thank You for You – #thankitforward
By Jillian Bejtlich, The Community Roundtable When I was a very little kid, my dad had to constantly remind me to say “thank you” and frankly – I just didn’t get it. It was up there with saying “please”, “excuse me”, and all the other things I just assumed people knew. Obviously I was thankful … [Read more...]
All Things in Moderation – Best Practices for Successful Community Moderation
By Shannon Abram, Relationship Manager at The Community Roundtable. Please forgive the pun, I couldn't help it! In all seriousness, policies, guidelines and governance provide the framework and boundaries for your community, but moderation is where those policies are turned into day-to-day … [Read more...]
Announcement: #ESNchat + TheCR Join Forces!
By Shannon Abram, Relationship Manager at The Community Roundtable. A few months ago when I posted this interview with some of our favorite twitter chat organizers I never thought I'd be making this announcement, but am thrilled to be able to do so. Starting in October the team at TheCR will be … [Read more...]
Announcing New Community Management Training for Members
By Hillary Boucher, Director of Networks at The Community Roundtable I'm excited to announce that our already amazing membership in TheCR Network now gets you MORE! Our Community Fundamentals Training is now available to all members as part of your membership package through our new guided … [Read more...]
Announcing Our Strategic Community Workshop: Community Strategy, ROI, and Business Case
Put 100 community program leaders in a room and ask them what their stakeholders most want from them – and “proof of community value” will be at the top of the list. It’s a rare organization that just “gets” that community is strategically important without numbers to back it up. Communities need … [Read more...]
Announcing the State of Community Management Toolkit
By Shannon DiGregorio, Relationship Manager at The Community Roundtable The State of Community Management (SOCM) has been one of our core research platforms and we are excited to announce the availability of The State of Community Management Toolkit, which includes both newly released research … [Read more...]
Announcing TheCR Connect – A Workshop for Community Managers
By Shannon Abram, Relationship Manager at The Community Roundtable. After over six years of connecting community folks online we are taking this show on the road! I am thrilled to announce our latest venture - TheCR Connect! TheCR Connect is technically a workshop for community professionals, but … [Read more...]
Announcing TheCR Connect 2016 – The Workshop for Community Pros
By Hillary Boucher, Director of Networks at The Community Roundtable I am beyond excited to get to share this news with you – we’ve set the date for our annual community workshop this Fall!! TheCR Connect 2016 will take place on October 26-27, 2016 (that’s right – TWO days!) at the Babson … [Read more...]
Ask TheCR: What is the proper etiquette for asking someone to join your community?
By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. New feature time! Twitter brings together questions and answers in ways that were impossible before the advent of social media. We love to follow along with several weekly twitter chats - #ESNChat, #CMGRChat and … [Read more...]
Being Supportive, Even When That Means Goodbye
By Shannon DiGregorio, Relationship Manager at The Community Roundtable. I've been thinking a lot about the #thankitforward movement as I watched the rest of my team write up their lists and I'm going to be honest: I had a hard time. I'm fairly new (or, recently back?) to the community world and … [Read more...]
Best Advice for Online Community Moderation
Last week, we asked members of our linkedin group to share their best advice for online community moderation. The responses we got were so good I wanted to share them back here. Not a member of our linkedin group? Join us! Be polite Be polite and make sure that every question gets a response. … [Read more...]
Best Practices for Building an Editorial Calendar
Georgina Cannie shares best practices for building an editorial calendar for an online community program, as well as a look at the research, programming and professional development available exclusively to members of TheCR Network. Building an editorial calendar for your community program will … [Read more...]
Best Practices for Community Moderation, or Why Patience is a Virtue
Policies, guidelines, and governance provide the framework and boundaries for your community, but moderation is where those policies are turned into day-to-day management. Direct moderation is the day-to-day interaction and management that signals to members what gets attention—both good and … [Read more...]
Best Practices for Content Programming
Intrigued by TheCR Network, but want to learn more about what membership entails before joining? Watch Hillary Boucher share a special look inside TheCR Network. In June Hillary shared a look at the research, programming and professional development available exclusively to Network … [Read more...]
Best Practices for New Member Leadership Programs
This month we kicked off our new webinar series - A Look Inside TheCR Network with a look at best practices for new member leadership programs in online communities. Each month our community manager extraordinaire, Hillary Boucher a behind the scenes look inside TheCR Network. … [Read more...]
Best Practices for New Member Welcome Programs
Intrigued by TheCR Network, but want to learn more about what membership entails before joining? Watch Hillary Boucher share a special look inside TheCR Network. In this exclusive webinar, Hillary highlighted best practices for new member welcome programs - and why a formal new member … [Read more...]
Best Practices for Online Community Platform Migration
Intrigued by TheCR Network, but want to learn more about what membership entails before joining? Watch Hillary Boucher share a special look inside TheCR Network. In January Hillary shared a look at the research, programming and professional development available … [Read more...]
Best Practices For Seeding Content In Your Community
By Gerogina Cannie, Community Manager at The Community Roundtable Recently one of my partners / a fellow community manager asked me to share some of my best practices for seeding content in a new community. She was searching for some very tactical information and I found myself getting creative … [Read more...]
Best Practices for Selecting a Community Platform
Q: What's the difference between buying a new home and selecting a community platform? A: One is a major expense, fills you with angst and forces you to move all your stuff. The other changes your address. Joking aside, we tend to approach the selection of a new platform like we would a new … [Read more...]
Best Practices for Training a New Community Manager
Intrigued by TheCR Network, but want to learn more about what membership entails before joining? Watch Hillary Boucher share a special look inside TheCR Network. In March Hillary shared a look at the research, programming and professional development available exclusively … [Read more...]
Best Practices from TheCR Network: Hosting an Ask Me Anything (AMA)
By Shannon Abram, Relationship Manager at The Community Roundtable. Recently we've caught the AMA (Ask Me Anything) bug. Maybe you've seen our AMA webinars with community managers? Our members are realizing the value of the AMA format for real-time community engagement, and have been sharing best … [Read more...]
Building a Community Roadmap
By Shannon Abram, Relationship Manager at The Community Roundtable. We are excited to share with you a free eBook based on the findings in the State of Community Management 2014 report - Building a Community Roadmap. The State of Community Management 2014 research found that the best–in-class … [Read more...]
Building a Conflict Resistant Community
By Amy Turner, The Community Roundtable Building a Conflict Resistant Community, Or Turning Brand Haters into Brand Advocates Every conflict today has the potential to go viral, which is why crisis management plans are imperative for brands and organizations - especially those with active and … [Read more...]
Building A Skill-Based Community Manager Job Ad
A quick search on LinkedIn finds more than 1,000 jobs with “Community Manager” in the title at any given moment. Subtract the ones about property management, and add in “Online Community”, “Community Specialist” and a dozen other terms and you are left with several hundred job descriptions — not two … [Read more...]
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