In episode #20 Rachel Happe and CV Harquail talk about the definition and impact of feminist business practices, storytelling, and more. Watch Episode #20 now: About CV Harquail CV is a feminist, a social change advocate, and a management scholar. She has a PhD in leadership and … [Read more...]
3 Customer Engagement Tips from Powerschool, Tealium Education, and Acer
Check out how customer support organizations across industries use online community programs to engage with their audience and improve the customer experience. You know community is important, but what is the actual impact of a mature, well-resourced community program? Community programs … [Read more...]
Now Enrolling: Developing a Community Roadmap Workshop
The best way to improve the performance of your community is to ask for the investments you need that ensure it. But asking without context, data, or analysis is just a wish - one that is easily dismissed. A community roadmap is an effective way to educate, set expectations for, and secure budget … [Read more...]
Engagement That Scales – Episode #19: Travis King on Authenticity and Connection
In episode #19 Rachel Happe and Travis King talk about how authenticity leads to deeper, more meaningful connections, the impact of the individual experience on community creations, and the role youth sports play in creating powerful communities unintentionally. Watch Episode #18 now: About … [Read more...]
Engagement That Scales Podcast – Episode #18: Ashleigh Brookshaw on the Power of Difficult Conversations
In episode #18 Rachel Happe and Ashleigh Brookshaw the power of having hard conversations, strategies for ensuring you a seeking and hearing a diverse set of voices, and the difference between listening to understand vs listening to respond. Listen Now: Prefer video? Watch this … [Read more...]
Engagement That Scales – Episode #18: Ashleigh Brookshaw on the Power of Difficult Conversations
In episode #18 Rachel Happe and Ashleigh Brookshaw the power of having hard conversations, strategies for ensuring you a seeking and hearing a diverse set of voices, and the difference between listening to understand vs listening to respond. Watch Episode #18 now: About Ashleigh … [Read more...]
Engagement That Scales Podcast – Episode #17 – Perry Hewitt on the Tension Between People and Technology
In episode #17 Rachel Happe and Perry Hewitt talk about the tension between people and the technology they use, using gaming to inform business models, digital collectibles, and intrinsic motivators in marketing. Listen now: Prefer Video? Watch Episode #17 now. About Perry … [Read more...]
Engagement That Scales – Episode #17 – Perry Hewitt on the Tension Between People and Technology
In episode #17 Rachel Happe and Perry Hewitt talk about the tension between people and the technology they use, using gaming to inform business models, digital collectibles, and intrinsic motivators in marketing. Watch Episode #17 now: About Perry Hewitt: Perry Hewitt works at the … [Read more...]
The Community Roundtable Recognizes Excellence in Community Leadership with TheCR Awards 2020
Ultimate Kronos Group, World Bank Group, and Avnet among global organizations recognized as leaders of innovation in community management. The winners of the fifth annual TheCR Awards were announced Thursday, October 29, 2020 and included community leaders from organizations like BAE Systems, … [Read more...]
Engagement That Scales Podcast – Episode #16 – Jane Bozarth on Empathy and Learning
In episode #16 Rachel and Jane talk about how learning and empathy are connected, and Jane plays our first live music! Listen now: Prefer Video? Watch this episode. About Jane: Dr. Jane Bozarth is the director of research for The Learning Guild. She is the author of ELearning … [Read more...]
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