Is this the new normal? Well, there’s no such thing as “normal,” but there is a new way of thinking. Over the last few years we’ve learned that “normal” might be what people were used to, but it only truly benefited a privileged few. As companies navigate what the future of work looks like, … [Read more...]
Defining the Digital Workplace with Neil Morgan
Lessons from The NEW Community Manager Handbook is a limited-run podcast series, featuring the 21 community leaders showcased in the Handbook in conversation with Anne Mbugua. Episode Three features Neil Morgan, Head of Digital Workplace at Glencore, on defining the digital workplace. … [Read more...]
Five Ways an Editorial Calendar Can Help Your Community
One of the most common questions we get from members is, “How do I increase the value and the volume of member engagement?” This challenge persists across all community types, sizes, and use cases. One way we’ve found to increase audience engagement, in terms of both quality and quantity, is to … [Read more...]
Community Gamification with April Uzarski
Lessons from The NEW Community Manager Handbook is a limited-run podcast series, featuring the 21 community leaders showcased in the Handbook in conversation with Anne Mbugua. Episode Two features April Uzarski, Associate Director, Tech Community at Xandr on community … [Read more...]
Building Community Teams with Lisa Tallman
Lessons from The NEW Community Manager Handbook is a limited-run podcast series, featuring the 21 community leaders showcased in the Handbook in conversation with Anne Mbugua. Episode One features Lisa Tallman, VP, Data and Information Management at Easterseals, on building community teams. She … [Read more...]
The NEW Community Manager Handbook
The NEW Community Manager Handbook started as a series of twenty-one interviews with community leaders from organizations like Analog Devices, Inc, Easterseals, Microsoft, PTC Software, the Canadian Partnership Against Cancer, the World Bank Group, and many more. The conversations, led by Anne … [Read more...]
Four Tips for Calculating Community Return on Investment (ROI)
It’s an exciting time to be in the community field. In the past couple of years, communities have gained the executive spotlight. It’s currently shining pretty brightly. That is phenomenal progress in a few short years – and something in which everyone who works in the community space can feel … [Read more...]
Using Community Dashboards to Tell a Story
A thoughtful narrative combined with powerful metrics can help you tell your community story in a way that connects with stakeholders and executives, unlocking additional resources and providing you with needed advocates in your corner. But, how do you decide what story to tell? Many community … [Read more...]
Save the Date: Customer Community Summit is June 15th
After a two-year hiatus, we are thrilled to welcome our community audience back to Boston for a one-day, exclusive customer community summit. This all-inclusive experience will take place at Convene Boston on Wednesday, June 15, 2022. This event is designed for community professionals working with … [Read more...]
5 Tips for Launching an Online Community
The idea of not planning for a grand launch day for your online community is hard to consider. You've spent months project managing and planning for the launch, so of course, you want to celebrate! But, having a huge to-do to launch a new community can set up unrealistic expectations that tend to … [Read more...]
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