By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable.
Last week we were lucky enough to have Ian White, manager of support at Rackspace join us for our monthly Community Manager Spotlight webinar. Ian and his team have down amazing things with their support community – you can read more about their recent Stevie Award win here. In the webinar Ian provided a fascinating look at the culture at Rackspace, shared the guiding principles for their community and lessons learned from their early days, and even gave us a sneak-peek at a new launch.
We’ve archived the webinar here for you – it’s definitely a don’t miss if you are tasked with customer service or support using a community model, or if you are interested in how to engage internal users.
We can’t thank Ian enough for sharing his experience with us!
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