Communities need different management at different stages
Young communities can be pretty simple to manage. It can be as easy as inviting a few friends and asking questions.
As they grow and mature, however, communities need more mature and sophisticated management. When a community has thousands – or millions – of members, they are really more of a network of communities and that requires advanced strategy, governance, leadership, technology, and metrics.
Because community management evolves with the size and maturity of the community, understanding where you are on your community management journey is challenging and seeing opportunities to improve are even harder.
The Community Score
Over the years, The Community Roundtable has conducted a lot of research and by doing so, we’ve identified the most common markers of successful community management and can determine were on the maturity path those practices sit.
The Community Score assessment will generate the maturity of your community practices along the eight competencies of the Community Maturity Model: Strategy, Leadership, Culture, Community Management, Content & Programming, Policies & Governance, Tools, and Metrics & Measurement.
By understanding how mature each of these practices is, we can help you see how to best prioritize your focus going forward. This assessment is also an effective way to communicate your approach and plans to stakeholders.