The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

  • About Us
    • Our Values
    • Our Team
    • Our Clients
      • Client Success Stories
    • Community Leadership Awards
      • Community Leadership Awards 2024
      • Community Leadership Awards 2023
      • Community Leadership Awards 2022
      • Community Leadership Awards 2021
  • Services
    • Benchmarking and Audits
      • Community Performance Benchmark
      • Community Readiness Audits
      • Community ROI Calculator
      • The Community Score
    • Models and Frameworks
      • Community Maturity Model™
      • Community Engagement Framework™
      • Community Skills Framework™
      • Community Technology Framework™
      • The Social Executive
  • Research
    • The State of Community Management
      • SOCM 2024
      • SOCM 2023
      • SOCM 2022
      • SOCM 2021
      • SOCM 2020
    • Community Careers and Compensation
    • The Community Manager Handbook
      • 2022 Edition
      • 2015 Edition
    • The Social Executive
    • Special Reports
    • Case Studies
  • Events
    • Connect
      • Connect 2024
      • Connect 2023
      • Connect 2022
    • Community Technology Summit
    • Professional Development
    • Resource Bundles
    • Upcoming Events
    • Community Manager Appreciation Day
      • Community Manager Appreciation Day 2025
      • Community Manager Appreciation Day 2024
  • I’m looking for…
    • Community Engagement Resources
    • Executive Support Resources
    • Community Reporting Resources
    • Platform and Technology Resources
    • Community Strategy Resources
    • Community Programming Resources
    • Community Career Resources
    • Something Else
      • Vendor Resource Center
      • Community FAQs
      • Community Management Podcasts
        • Community Conversations
        • Lessons From The NEW Community Manager Handbook
      • Community 101
        • Community Management Glossary
        • Community Management FAQs
      • Case Studies
      • Community Webinars
  • Community
    • The Network
      • Member Login
      • Join The Network
      • Roundtable Call Library
    • The Library
      • Subscriber Login
      • Subscribe to The Library
  • Blog

Practicing What We Preach – One Tweet At A Time

November 18, 2009 By Rachel Happe

It is always much easier to say than to do and it takes time and regular recalibration to make sure you are doing what you are recommending to others. In the ‘social’ space particularly, a lot of the recommendations seem like good common sense: be as honest and transparent as possible, listen to your customers, don’t ‘manage’ people, and be modest. Pretty easy to understand and recommend to others. Harder to do especially in a world where the speed of information is increasing because all of those things take thoughtfulness which requires us to pause and think.  The other issue with it is there is no ‘right’ answer with regards to how to execute any of these recommendations – they are almost all judgment calls.

One of this things we believe is that business systems are complex as is the environment of any person in the system. Each person’s environment looks quite different depending on their choices of how they spend their time and resources. In our case by defining our audience as community and social media managers, we know that the networks of our customers and prospects probably overlap a lot on the work/business elements.  That audience likely shares many of the same influencers, the same collection of tools and vendors that they consider, the same information sources and thought leaders. To the extent that our audience thinks of The Community Roundtable, it is only one piece of that complex web.  That networked thinking informs how we do business. Instead of creating our own island we partner, share, and converse broadly. We do add our own thoughts and information to the mix but consider it only one part of what our audience might wish to consume.

This is the perspective that informs how we use Twitter.  Instead of using it as a feed of just our own blog posts and activities (which we do include), we spend time finding and forwarding information from other thought leaders that we think our audience will be interested in. We try to promote people we think have something valuable to say – regardless of our relationship with them. We also often add a ‘voice’ to our tweets and interact like we would from our own personal accounts. We are clear about who is tweeting from the account.

We were asked recently to present how we used Twitter for B2B marketing and what results we were getting. We think it might be useful to those of you either considering using Twitter for business or those of you who may be looking to get a little more traction from your Twitter presence because our Twitter results represent a fairly compact period of time – six months. While we could always do better we are pretty happy with the results given it is only one of the many things we are responsible for every day.

Using Twitter For B2B

View more presentations from Rachel Happe.

What are your tips and tricks? What are you hoping to do with your Twitter account? What metrics do you use to track that? Please share!

About Rachel Happe

comments powered by Disqus
Community best practices

Resources for the people who build online communities.

ABOUT US
Our Values
Our Team
Our Clients
Careers

RESOURCES
Vendor Resource Center
Podcasts 
Community 101
Case Studies
Webinars

PRODUCTS AND SERVICES
Benchmarking and Audits
Models and Frameworks
Research
Professional Development

QUICK LINKS
Blog
Newsletter
About The Network
About The Library
About The Academy

LOGIN
The Network
The Library
The Academy

Contact
Support
Partnership
Inquiries
Subscribe to
Our Newsletter