How do you get the data to support an increased budget? What about getting C-Level to take notice of your community successes? Ricoh found benchmarking community performance was key to their growth.
With the rapid change in workplace technology and tools, Ricoh wanted to ensure a strategic plan that allowed for continued growth & success of their powerful community platform within the organization.
The Ricoh Community team decide to complete a complete benchmark of their Jive community instance, hoping to document the successes and identify paths for growth within the organization.
While they already had a strong community program, they also wanted the numbers to back encourage continued growth and greater adoption and engagement from their executive team.
Learn how a community benchmark helped Ricoh exceed its community goals:
Ricoh USA is an information management and digital services company. As part of a global leader, they create competitive advantages for over 1.4 million businesses, including 84% of the Fortune 500.
With their legacy of innovative technology that has changed the way we work, and their deep expertise in accessing, capturing, and managing information, Ricoh delivers solutions that are harnessing the power of today’s changing workforce.
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Interested in more online community management case studies like this one on powering behavior change through community? Learn how top community programs at organizations like Aetna, The Pragmatic Institute, Heifer International, The World Bank Group, and more use community-led programs to increase engagement, boost customer loyalty, improve the employee experience, encourage innovation, and more.