Member engagement is crucial for any online community. At Constant Contact, they’ve implemented an innovative initiative called “No Question Left Behind,” which focuses on enhancing the user experience by ensuring that every question from their community members is answered promptly and accurately. … [Read more...]
Scalable Self-Service in Online Communities
Analog Devices, Inc.'s EngineerZone® is a support community that enables customers to engage online with ADI experts and fellow engineers to find answers to complex and frequently asked technical product and application questions. Challenge: Educate educate existing and potential customers in a … [Read more...]
The Power of Metrics: Enhancing Community Engagement at ISTE+ASCD
Lauren Kelly, the Director of Membership and Community at ISTE+ASCD, shared their recent journey of overhauling their community strategy in 2023 in the State of Community Management 2024 report. Her organization made significant shifts in their community structure that not only aimed to enhance … [Read more...]
Building a Mobile-First Community to Meet Members Where They Are
Launched in 2020, Community Food Navigator envisions a food system rooted in justice, in which the people who produce, distribute, and consume food also control its production, distribution, and governance. Their mission is to expand food sovereignty — particularly in Black, Brown, and Indigenous … [Read more...]
Nurturing a Thriving Community: Insights from UiPath
Andreea Tomescu is the Senior Community Manager at UiPath. She shares insights into the dynamic UiPath Community, a thriving ecosystem that embodies the transformative power of automation and artificial intelligence. With over three million members worldwide, this community serves as a space for … [Read more...]
Enhancing Community Engagement with Amelie: An Innovative AI Mascot Initiative at Microsoft
Alexandra Savelieva, a Principal Applied AI Engineer at Microsoft, has been instrumental in spearheading a vibrant initiative aimed at fostering engagement within the Microsoft AI/ML Connected Community, which boasts over 21,000 members. This innovative program, centered around the community … [Read more...]
Building a Cost Impact Model for Community Growth
Esri is the global market leader in geographic information system (GIS) software, location intelligence, and mapping. The Esri Community Team uses data-driven models to power community-centric initiatives, and align community efforts with the company's mission, vision, and values. Despite having … [Read more...]
Creating Lifelong Fans: The Power of Online Communities for Retailers
For many brands, one of the most powerful marketing tools is the legion of dedicated customers whose passion for the company’s products and services sees them reach a whole new echelon of consumer – the super fan. Creating these lifelong fans is something any brand can achieve. This guest post … [Read more...]
Turning Around an Unhappy Community
If we had a nickel for every time someone asked us how to turn around an unhappy community we'd have a big pile of nickels. It's not uncommon for a new community manager to start their job, and realize they are taking over a community with members that are at best unengaged and at worst actively … [Read more...]
Three Ways Verint Community Drives Success
Online community case studies from Sage Software, Olympus Cameras, and Chartered Institute of Personnel and Development (CIPD). This guest post is sponsored content provided by Verint. Learn more about Verint here. More and more companies understand that support communities can play a key role … [Read more...]
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