By Ted McEnroe, Director of Research and Training "Is it worth it?" It's a common question when making any investment - time, money, energy or brain power - in anything, whether it's a movie, a meal at a new restaurant, a new exercise program, or anything else. We like to know whether what we … [Read more...]
Want community engagement? Make your organization care about it.
By Ted McEnroe, Director of Research and Training, The Community Roundtable Convincing skeptics about the value of community is a part of the job for all too many community managers. When faced with adversity, there's almost a "fight or flight" choice. The "fight" choice in this case is to strive … [Read more...]
Member feedback creates engagement opportunity
By Ted McEnroe, Director of Research and Training June is wedding season, but engagement happens year-round. At least that's what community managers hope. For The State of Community Management 2016, we wanted to get a better sense of some of the cultural elements that drive higher engagement … [Read more...]
Scale yourself as a community manager to take community to new heights
By Ted McEnroe, Director of Research and Training, The Community Roundtable Have you ever met a successful community manager who says they wish they had more to do? Me neither. Community managers wear multiple hats, work with myriad stakeholders and are expected to understand everything … [Read more...]
Communities in 2016: Quantifying the Value of Community
By Rachel Happe, Co-founder and Principal, The Community Roundtable. It’s an exciting time to be in the community field. In the past couple of years, communities have gained the executive spotlight. It’s currently shining pretty brightly. But the spotlight brings its own challenges and pressures. … [Read more...]
2016 SOCM Report: Quantifying the Value of Community
By Ted McEnroe, Director of Research and Training, The Community Roundtable It's here! Months of data gathering and analysis. Hundreds of thousands of data points. More than 100 charts. Today, we release the most comprehensive State of Community Management report in our history. The State of … [Read more...]
Three Community Myths Busted – Goodbye 90-9-1 Rule
By Ted McEnroe, Director of Research and Training, The Community Roundtable We talk a lot about 2016 being the seventh edition of The State of Community Management- and it is worth noting. The field of community management has changed remarkably in those seven years - while communities have … [Read more...]
How do community managers spend their days? An SOCM2016 Preview
By Ted McEnroe, Director of Research and Training, The Community Roundtable “How we spend our days, of course, is how we spend our lives.” -Annie Dillard Ask an overworked community manager what they wish they had more of - and you’re likely to get one of two answers: resources or time. How a … [Read more...]
Coffee fuels satisfaction, speed of responses in community management
(BOSTON - April 1, 2016) The first release of data from the State of Community Management 2016 survey finds that community managers who donate to charity have a higher level of community maturity than their more caffeinated peers. However, the findings show they are slightly less satisfied with … [Read more...]
Three reasons to contribute to online community research – no matter who you are
By Ted McEnroe, Director of Research and Training, The Community Roundtable This is it - the final week of survey collection for the State of Community Management 2016. Already, hundreds of community professionals have shared their insights and data - getting their community maturity score and a … [Read more...]
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