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Community Conversations – Episode #89 – Melissa Westervelt on Policies and Governance

February 6, 2023 By Shannon Abram

Melissa Westervelt

Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals. Episode #89 of Community Conversations features Melissa Westervelt, Product Manager, Digital Engagement at Cambridge Associates. On this … [Read more...]

Interested in Growing Your Community? Become an Enabler!

January 30, 2023 By Shannon Abram

Community managers are often connectors by default - it takes a certain type of person to excel at the role. People with high EQ tend to thrive. Our research has shown that community leaders with a network of communities are more likely to provide enabling resources to their organization than … [Read more...]

Help Community Programs Scale

December 12, 2022 By Shannon Abram

The Policies & Governance competency of the Community Maturity Model™  details operational guidelines for successful online community programs. Policies refer to how a community interacts and can be divided into two areas: Terms of service - How a community is managed in legal terms and … [Read more...]

Community Conversations – Episode #87: Kelly Munro on Content and Programs

December 5, 2022 By Shannon Abram

Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals. Episode #87 of Community Conversations features Kelly Munro, Community Team Lead, Xero. On this special State of Community Management … [Read more...]

Leverage external sources for low-lift community programs

November 28, 2022 By Shannon Abram

The Content & Programs competency of the Community Maturity Model™  examines the resources and interactions a community offers its members, and is the lifeblood of a successful community program. Content gives people a reason to visit (and return to) a community, while programs create … [Read more...]

Community Teams are Growing

September 12, 2022 By Shannon Abram

The Community Management competency of the Community Maturity Model™ involves everything that ensures communities are productive. While community managers come from all walks of life and approach their role differently, they have the same goal: Build healthy, engaged communities where members learn … [Read more...]

Community Conversations – Episode #83: Anne Larsen on Community Culture

August 22, 2022 By Shannon Abram

Anne Larsen on Community Culture

Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals. Episode #83 of Community Conversations features Anne Larsen, Applications Consultant at Grundfos. On this special State of Community … [Read more...]

Online Communities Drive Business Outcomes

August 8, 2022 By Shannon Abram

The Culture competency of the Community Maturity Model™ addresses habits, motivators (intrinsic and extrinsic), social norms, communications, decision-making processes, development processes, and learning approaches in an organization and/or community. Organizations that acknowledge and prepare … [Read more...]

Get Subject Matter Experts Involved

July 25, 2022 By Shannon Abram

The Community Maturity Model™’s  Leadership competency includes executive sponsorship, participation in a community program, emergent community leadership, and ties into broader organizational ecosystems. Leadership programs (a.k.a., advocacy, MVP, and superuser programs) are key to … [Read more...]

Community Conversations – Episode #81: Allison Brotman on Community Strategy

July 18, 2022 By Shannon Abram

Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals. Episode #81 of Community Conversations features Allison Brotman, Vice President, Learning & Community at UKG. On this special State of … [Read more...]

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