The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

  • Who we are
    • Our Values
    • Our Team
    • Our Clients
      • Client Success Stories
    • Community Leadership Awards
      • Community Leadership Awards 2022
      • Community Leadership Awards 2021
      • TheCR Awards 2020
      • TheCR Awards 2019
      • TheCR Awards 2018
      • TheCR Awards 2017
    • Careers
      • 2022-23 Community Management Fellow
  • What we do
    • Benchmarking and Audits
      • Community Performance Benchmark
      • Community Readiness Audits
      • Community ROI Calculator
      • The Community Score
    • Models and Frameworks
      • Community Maturity Model™
      • Community Engagement Framework™
      • Community Skills Framework™
      • Community Technology Framework™
      • The Social Executive
    • Research
      • The State of Community Management
        • SOCM 2022
        • SOCM 2021
        • SOCM 2020
      • Community Careers and Compensation
      • The Community Manager Handbook
        • 2022 Edition
        • 2015 Edition
      • The Social Executive
      • Special Reports
    • Training and Events
      • Upcoming Events
      • Data-Driven Community Management Workshop
      • Connect
        • Connect 2023
        • Connect 2022
      • Community Technology Summit
      • Training
      • Resource Bundles
    • Resources
      • Vendor Resource Center
      • Community FAQs
      • Community Management Podcasts
        • Community Conversations
        • Lessons From The NEW Community Manager Handbook
      • Community Management Jobs
        • Job Board
        • CMGR Profiles
      • Community 101
        • Community Management Glossary
        • Community Management FAQs
      • Case Studies
      • Community Webinars
  • Who we serve
    • Resources for Community Managers
    • Community Program Owners
    • Community Executives
  • TheCR Network
    • Member Login
    • Join TheCR Network
    • Roundtable Call Library
  • TheCR Library
    • Subscriber Login
    • Subscribe to TheCR Library

Ashleigh Brookshaw on DEIB in Community

August 25, 2022 By Shannon Abram

Ashleigh Brookshaw on DEIB in Community

Lessons from The NEW Community Manager Handbook is a limited-run podcast series, featuring the 21 community leaders showcased in the Handbook in conversation with Anne Mbugua.

Episode 11 features Ashleigh Brookshaw, Senior Manager – Customer Experience & Community at NICE CXone.

Ashleigh Brookshaw has spent her career building community in the insurance, association, and now software spaces, so she knows her way around the foundations of community management. Still, some things surprise her.

Ashleigh Brookshaw on DEIB in Community

Listen in as Ashleigh, and host, Anne Mbugua discuss how to build an authentic focus on diversity, equity, inclusion, and belonging in online community programs.

Listen to Ashleigh Brookshaw on DEIB in Community

https://media.blubrry.com/608862/communityroundtable.com/wp-content/uploads/2022/08/CCC-30JobDescriptions-2022-pg3.mp3

Podcast (handbook-podcast): Play in new window | Download

Subscribe: RSS | More

Lessons-Handbook-Transcript-AshleighBrookshawDownload

About Ashleigh Brookshaw

Ashleigh Brookshaw, M.A. is a detail-oriented and digital change enthusiast with expertise in online community engagement, cultural & transformative change management through DEI, and strategic digital marketing communications to drive business results.

She has worked with both internal and external audiences with a variety of organizations including nonprofits like Chicago Gateway Green, Fortune 500 companies like Allstate Insurance, professional associations like the American Society of Safety Professionals, and the SAAS industry like NICE CX One.

Ashleigh holds a B.A. in Advertising/Public Relations and minors in Marketing & Spanish from Loyola University Chicago. She also holds an M.A. in Multicultural/Organizational Communication with a concentration in Training & Development and a project management certificate from Depaul University.

About NICE CXone

At NICE we are passionate about removing the friction between companies and consumers, creating extraordinary experiences that build brand loyalty and create unbreakable bonds.

We enable organizations to address today’s consumer and employee expectations, by delivering effortless, consistent, and personalized digital-first experiences with CXone, the world’s leading cloud CX platform.

We are known for our innovation and comprehensive end-to-end CX approach, combining digital entry points, journey orchestration, smart self-service, prepared agents and complete performance suite, all embedded with our purpose-built CX Analytics, AI, and domain expertise.

About The NEW Community Manager Handbook

The NEW Community Manager Handbook features 21 profiles of community leaders sharing advice and ideas on everything from accessibility, hiring, strategy, gamification, defining the digital workplace, technology, and more. Each profile is paired with research from the State of Community Management reports and includes tactical advice for implementing what you’ve learned.

Learn from community management experts at Easterseals, Glencore, Microsoft, UKG, the World Bank Group, Analog Devices, Inc., AAMC, Zapier, Doctors Without Borders, and more.

5 Ways to Build Engagement

About Shannon Abram

I love dogs, drinks, and the oxford comma. Writing from the great commonwealth of Massachusetts, I almost definitely need a nap.

comments powered by Disqus
Community best practices

Resources for the people who build online communities.

ABOUT US
Our Values
Our Team
Our Clients
Careers

RESOURCES
Vendor Resource Center
Podcasts 
Job Board
Community 101
Case Studies
Webinars
Upcoming Events

PRODUCTS AND SERVICES
Benchmarking and Audits
Models and Frameworks
Research
Training and Events

RESOURCES BY AUDIENCE
Community Managers
Community Program Owners
Community Executives

QUICK LINKS
Blog
Newsletter
About TheCR Network
About TheCR Library
About TheCR Academy

LOGIN
TheCR Network
TheCR Library
TheCR Academy

Contact
Support
Partnership
Inquiries
Subscribe to
Our Newsletter