Lessons from The NEW Community Manager Handbook is a limited-run podcast series, featuring the 21 community leaders showcased in the Handbook in conversation with Anne Mbugua.
Episode 11 features Ashleigh Brookshaw, Senior Manager – Customer Experience & Community at NICE CXone.
Ashleigh Brookshaw has spent her career building community in the insurance, association, and now software spaces, so she knows her way around the foundations of community management. Still, some things surprise her.
Listen in as Ashleigh, and host, Anne Mbugua discuss how to build an authentic focus on diversity, equity, inclusion, and belonging in online community programs.
Listen to Ashleigh Brookshaw on DEIB in Community
Podcast (handbook-podcast): Play in new window | Download
About Ashleigh Brookshaw
Ashleigh Brookshaw, M.A. is a detail-oriented and digital change enthusiast with expertise in online community engagement, cultural & transformative change management through DEI, and strategic digital marketing communications to drive business results.
She has worked with both internal and external audiences with a variety of organizations including nonprofits like Chicago Gateway Green, Fortune 500 companies like Allstate Insurance, professional associations like the American Society of Safety Professionals, and the SAAS industry like NICE CX One.
Ashleigh holds a B.A. in Advertising/Public Relations and minors in Marketing & Spanish from Loyola University Chicago. She also holds an M.A. in Multicultural/Organizational Communication with a concentration in Training & Development and a project management certificate from Depaul University.
About NICE CXone
At NICE we are passionate about removing the friction between companies and consumers, creating extraordinary experiences that build brand loyalty and create unbreakable bonds.
We enable organizations to address today’s consumer and employee expectations, by delivering effortless, consistent, and personalized digital-first experiences with CXone, the world’s leading cloud CX platform.
We are known for our innovation and comprehensive end-to-end CX approach, combining digital entry points, journey orchestration, smart self-service, prepared agents and complete performance suite, all embedded with our purpose-built CX Analytics, AI, and domain expertise.
About The NEW Community Manager Handbook
The NEW Community Manager Handbook features 21 profiles of community leaders sharing advice and ideas on everything from accessibility, hiring, strategy, gamification, defining the digital workplace, technology, and more. Each profile is paired with research from the State of Community Management reports and includes tactical advice for implementing what you’ve learned.
Learn from community management experts at Easterseals, Glencore, Microsoft, UKG, the World Bank Group, Analog Devices, Inc., AAMC, Zapier, Doctors Without Borders, and more.