Lessons from The NEW Community Manager Handbook is a limited-run podcast series, featuring the 21 community leaders showcased in the Handbook in conversation with Anne Mbugua.
Episode Four features Debbie Kwan, Internal Digital Lead at the Canadian Partnership Against Cancer.
She and Anne discuss managing a migration for an online community, including thoughtful discovery processes, identifying UX/UI requirements, and more. Debbie also shares best practices for managing a migration including governance, audits, and content management.
Listen to Managing a Migration with Debbie Kwan
About Debbie Kwan
Debbie Kwan is the Internal Digital Lead at the Canadian Partnership Against Cancer. She leads governance, communications, and training activities related to digital engagement tools, including the intranet and internal online community to support organizational priorities and change initiatives.
Her responsibilities include: working collaboratively across the organization to develop and implement integrated communication plans, analyzing requirements and facilitating enhancements to ensure a positive user experience, maximizing and accelerating the use of tools, information, and resources through online engagement strategies, and developing and maintaining user guides and governance policies.
About the Canadian Partnership Against Cancer
The Canadian Partnership Against Cancer is Canada’s destination for evidence-based cancer control information. They work collaboratively with provincial, territorial and national partners to move Canada’s cancer strategy forward.
As the steward of the Canadian Strategy for Cancer Control, they have a unique vantage point—shared with and informed by their partners— that allows them to facilitate collaboration across the cancer community and accelerate work that improves the effectiveness and efficiency of cancer control in Canada.
About The NEW Community Manager Handbook
The NEW Community Manager Handbook features 21 profiles of community leaders sharing advice and ideas on everything from accessibility, hiring, strategy, gamification, defining the digital workplace, technology, and more. Each profile is paired with research from the State of Community Management reports and includes tactical advice for implementing what you’ve learned.
Learn from community management experts at Easterseals, Glencore, Microsoft, UKG, the World Bank Group, Analog Devices, Inc., AAMC, Zapier, Doctors Without Borders, and more.
You can find more resources for managing a migration and effective community technology management here.