Looking at community job descriptions (download our CCC 2020 report for 30+ online community management job descriptions), it’s clear there are some characteristics that are prized by hiring managers. While empathy, communication skills, and collaboration have always been a component of a community professional’s responsibilities, the growing recognition of the need for negotiation and strategic skills is newer.
Many community management job descriptions share a key requirement: empathy. The ability to understand and share the feelings of another is quickly becoming a critical part of effective community management. Emotional intelligence is a key attribute.
Strong communication and negotiating skills
Community professionals interact with a wide range of people and have to gracefully navigate differences of opinion and perspective. That requires sophisticated communication and negotiation skills – no wonder these skills are becoming more common on job descriptions.
Ability to collaborate across the business
Community professionals are being asked to partner with teams across organizations. This requires leading discussions and training on community topics, as well as implementing projects that generate shared value. The ability to listen, translate concepts across different groups, and collaborate is essential.
In an environment where you rarely can tell people what to do, staying aligned around a strategic vision is key to a successful community program. This strategic vision informs planning, governance, and tactical programming in ways all community professionals need to understand.