A lot has changed in the community landscape in the last few years. We’ve seen movement on the vendor side, increased executive support for community programs, and continued maturation of community roles.
To further explore some of these changes in community roles and responsibilities, we partnered with Higher Logic to provide in-depth looks at the roles defined in the Community Careers and Compensation 2020 report and profile six real-life community professionals in a number of different roles.
The resulting eBook, Community Management: Understanding Community Roles and Responsibilities in 2020, provides a practical guide for community professionals, hiring managers, and HR teams looking to better until community roles and responsibilities in 2020, and beyond.
- Understand distinctions in community management roles. The Community Careers and Compensation 2020 research collected data for three common community roles – and the years of experience, salary, and skills required for each.
- Meet real-life community professionals. Six community professionals share how they found their current community role, and share advice for those interested in pursuing a career in community management.
- Prepare job descriptions. Use the research data to determine the qualifications necessary for different community roles and the responsibilities and main priorities of each.
- Explore resources that advance community management skills. Whether you’re looking to build your own skills or are a manager looking to increase your team’s skills, the research highlights the top resources professionals use to network and build their capabilities.