Each year, we celebrate excellence in community through our Community Leadership Awards. These awards are The Community Roundtable’s way of recognizing the dedicated individuals and organizations who are doing innovative, mission-critical work in our industry.
Nichol Goldstein, Senior Community Engagement Specialist, weighs in on her work in community at Progress and her advice for others in the industry.
Nichol weighs in on …
The impact of winning the award
It’s been amazing to see my company support me by sharing my win on Twitter and LinkedIn. But, the best part was when someone from my Community saw those posts and added a new thread to our forums congratulating me!
Beyond that, I’ve been having conversations with my stakeholders about what they want to see additionally for metrics, and our dashboards being award-winning is really impressing them. Knowing that the industry appreciates what I’m producing helps give them perspective when it comes to their additional asks.
How being part of TheCR Network has helped
I’m newer to community management. So, I attend events all the time and love hearing other’s ideas, feedback, and searching the archives for information.
I know we discuss the “lurker” a lot, and I’m of the complete belief that I’m getting value, even as I just prowl around TheCR Network Community site.
The future of her community at Progress
I’m working with my stakeholders to get a clearer picture of what they like and what they want to improve. There are minor webpage tweaks — easy fixes! — as well as additional content to get out.
That’s what I really love to hear; other areas of the business raising their hands and wanting to be a part of our Community.
Advice for someone new to community
Talk to others. There is a big chasm [in community] where “you don’t know what you don’t know.” So, it’s hard to ask the right questions or find the right materials.
Listening to your peers on The CR calls can tickle your ear and make you say, “I want to try that,” or “I never thought of it that way.” Connections to our network is one of the greatest resources there is.
Outstanding Community Dashboard
If you’ve been in community management, you know how important a tool a dashboard is. It’s a one-stop-shop to monitor and report on your community’s health. Whether using one directly out of the box or having one custom-built, no two organizations’ dashboards are exactly the same. That’s why we ask our members — representing some of the best and the brightest in community — to show off their work when they nominate orgs for Outstanding Community Dashboard.
The 2022 winner, Progress, checked all the boxes:
- Engaging design
- Easy-to-understand metrics
- Data showing the community’s impact and value
Learn more about the Community Leadership Awards.
