The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

  • About Us
    • Our Values
    • Our Team
    • Our Clients
      • Client Success Stories
    • Community Leadership Awards
      • Community Leadership Awards 2024
      • Community Leadership Awards 2023
      • Community Leadership Awards 2022
      • Community Leadership Awards 2021
  • Services
    • Benchmarking and Audits
      • Community Performance Benchmark
      • Community Readiness Audits
      • Community ROI Calculator
      • The Community Score
    • Models and Frameworks
      • Community Maturity Model™
      • Community Engagement Framework™
      • Community Skills Framework™
      • Community Technology Framework™
      • The Social Executive
  • Research
    • The State of Community Management
      • SOCM 2024
      • SOCM 2023
      • SOCM 2022
      • SOCM 2021
      • SOCM 2020
    • Community Careers and Compensation
    • The Community Manager Handbook
      • 2022 Edition
      • 2015 Edition
    • The Social Executive
    • Special Reports
    • Case Studies
  • Events
    • Connect
      • Connect 2024
      • Connect 2023
      • Connect 2022
    • Community Technology Summit
    • Professional Development
    • Resource Bundles
    • Upcoming Events
    • Community Manager Appreciation Day
      • Community Manager Appreciation Day 2025
      • Community Manager Appreciation Day 2024
  • I’m looking for…
    • Community Engagement Resources
    • Executive Support Resources
    • Community Reporting Resources
    • Platform and Technology Resources
    • Community Strategy Resources
    • Community Programming Resources
    • Community Career Resources
    • Something Else
      • Vendor Resource Center
      • Community FAQs
      • Community Management Podcasts
        • Community Conversations
        • Lessons From The NEW Community Manager Handbook
      • Community 101
        • Community Management Glossary
        • Community Management FAQs
      • Case Studies
      • Community Webinars
  • Community
    • The Network
      • Member Login
      • Join The Network
      • Roundtable Call Library
    • The Library
      • Subscriber Login
      • Subscribe to The Library
  • Blog

Community Best Practices: Creating an Action Plan

October 19, 2015 By Jim Storer

From values, to members, to tactics. Formulating an action plan for your community is where the rubber begins to meet the

action

road. Your action plan highlights how you are going to make this community effective on a day-to-day basis. It needs to take into account the organizational environment in which you exist, and your relative strengths and weaknesses as you begin your community journey. Among the things to consider:

  • Who are your strongest executive sponsors and where are they in the organization?
  • What is your level of funding and staffing support?
  • Where is the overall cultural level of support for community initiatives?
  • How long do you have to demonstrate community impact – how long is your runway?

These answers inform your tactics.

It’s likely that as you create an action plan, you’ll focus most on three of the eight competencies in the Community Maturity Model:

Strategy: Link your community strategy to organizational business goals

– Identify use cases and behavior change needed

– Define shared purpose and shared value

– Take on an active listening strategy

– Articulate budget and resources needed

– Collect and communicate lessons as you go

• Community management: Assign a caretaker to welcome, support and represent members

– Identify a social listener

– Hire a social media or community manager

– Create workflows and escalation plans

– Document and formalize guidelines

– Build a programming plan

• Tools: Target technologies and processes to make your collaboration and communication more efficient

– Define and deploy minimum viable solution and “must haves”

– Vet requirements with stakeholders

– Prepare your basic listening toolset

These processes will inform the size and shape of the community you start with, and how the early stages of the community will operate. It will change over time–that’s the exponential nature of community.

Are you charged with building a community? Check out the Community Manager Handbook for more community best practices, strategy ideas and case studies.

—

Want the chance to contribute to research like the Community Manager Handbook? Members of TheCR Network get exclusive professional development opportunities like this and more! Join us and let us help you grow your career as a community manager.

About Jim Storer

Jim has always been interested in bringing people together and connecting them to one another, whether it’s for events, online communities or a food/craft beer tasting. Connect with Jim on Twitter or Linkedin.

comments powered by Disqus
Community best practices

Resources for the people who build online communities.

ABOUT US
Our Values
Our Team
Our Clients
Careers

RESOURCES
Vendor Resource Center
Podcasts 
Community 101
Case Studies
Webinars

PRODUCTS AND SERVICES
Benchmarking and Audits
Models and Frameworks
Research
Professional Development

QUICK LINKS
Blog
Newsletter
About The Network
About The Library
About The Academy

LOGIN
The Network
The Library
The Academy

Contact
Support
Partnership
Inquiries
Subscribe to
Our Newsletter