Welcome to the latest episode in our community management podcast series, “Conversations with Community Managers.”
Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about their community journey. They ask the community questions you want to know the answers to, including:
- What’s your best advice for someone just starting out in Community Management?
- What are your best practices for increasing community engagement?
- How would you survive the zombie apocalypse? (Ok – they might not ALL be community questions…)
Episode #51 features Andrew Mishalove, Technical Community Manager and Strategist Company at Dell Boomi.
Listen in as we chat about Andrew’s recent migration to the Salesforce Community Cloud, and how this move has facilitated a comprehensive customer journey solution for their customer community. We also discuss how empathy is a superpower, and learn the story behind the fortune seen below!
About Conversations with Community Managers*
To better reflect the diverse conversations our podcast covers we’ve changed the name of our long-running series to Community Conversations.
Community Conversations highlights short conversations with some of the smartest minds in the online community and social business space, exploring what they’re working on, why they do what they do, and what advice they have for you.
These episodes are a great way to begin to understand the nuances of community strategy and management.
Each episode is short (usually less than 30 minutes) and focuses on one community management professional.