Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals.
Episode #82 of Community Conversations features Chris Catania, Head of Community at ESRI
On this special State of Community Management 2022 episode, Chris Catania and Anne Mbugua discuss the importance of thoughtful leadership programs in online communities. Chris shares the role community leadership programs, including executive leadership and customer champion programs, play in the ESRI community and explores the most surprising findings from the 2022 report.
Chris also shares advice for aligning your community program with other internal programs to drive revenue and boost customer satisfaction.
Listen to Chris Catania on Community Leadership
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About Chris Catania
Chris is an award-winning community and collaboration leader, who always thinks “people first, technology next.”
For more than 20 years, he has helped organizations build relationships with their audiences through strategic communication, community management, content development, and global business strategy.
He believes in the proven power of community to deepen trust, increase loyalty, lower costs and grow revenue. And that power comes when you align community with real business goals to design meaningful online experiences and deliver measurable business results.
He is driven by a passion to empower companies to leverage the power of community as a strategic asset and competitive advantage in the marketplace.
Esri is the global market leader in geographic information system (GIS) software, location intelligence, and mapping. Since 1969, we have supported customers with geographic science and geospatial analytics, what we call The Science of Where. We take a geographic approach to problem-solving, brought to life by modern GIS technology. We are committed to using science and technology to build a sustainable world. Learn more about ESRI.