Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals.
Episode #84 of Community Conversations features Jillian Bejtlich Director of Community, Documentation, and User Education at Zapier.
In this episode, Jillian shares insights on how the Zapier community team uses Zapier to manage community workflows (it’s meta and awesome), how Zapier approaches supporting their customer through community initiatives, and chats about how they recently won the Outstanding Community award at the 2022 Gainsight GameChanger Awards for using Gainsight to build an engaging online community to continue to support their customers.
Listen to Jillian Bejtlich on Support Communities
About Jillian Bejtlich
Jillian is a quirky, ambitious, and enthusiastic techie who is enamored with online communities and the complex data and psychological puzzles they present. She is currently the Director of Self-Serve Customer Experience (SSCX) at Zapier digging deep into curating a customer experience that delivers the right information at the right time and right place.
Meet Newton, named for Sir Isaac Newton who discovered gravity and created the universal laws of gravitation. Let’s hope Newt handles gravity better than his 4-legged predecessor. He’s got some big paws to fill… and keep on the ground.
Zapier makes you happier. Zapier is an automation platform that connects your work apps and does repetitive tasks for you. Zapier automates your work by connecting your apps and then moving information between them based on rules you set. Zapier connects 4,000+ of the most popular work apps—more than any other platform.