The Community Roundtable has partnered with Voce Communications to produce a podcast series, “Conversations with Community Managers.” In this series, TheCR’s Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and social media management. Our series continues with episode #26, featuring Becky Carroll, Community Program Manager at Verizon. Podcast highlights include:
- Using educational content rather than product-focused content, to cater to customer lifestyle rather than a hard sell in the “Room to Learn” community.
- Using an idea exchange; workflows, processes and partnership with product team
- Advice for getting started in community management
MUSIC CREDIT: “Bleuacide” by graphiqsgroove
About Conversations with Community Managers*
To better reflect the diverse conversations our podcast covers we’ve changed the name of our long-running series to Community Conversations.
Community Conversations highlights short conversations with some of the smartest minds in the online community and social business space, exploring what they’re working on, why they do what they do, and what advice they have for you.
These episodes are a great way to begin to understand the nuances of community strategy and management.
Each episode is short (usually less than 30 minutes) and focuses on one community management professional.
