The Community Roundtable has partnered with Voce Communications to produce “Conversations with Community Managers.” In this podcast series, TheCR’s Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and social media management. Our podcast series continues with episode #13, featuring Michael Pace, Director of Customer Support at Constant Contact. Highlights include:
- Moving an email-oriented company into social media and community by internalizing the information about social media into the corporate psyche and processes
- The changing, yet continuing place of email in our communications hierarchy
- Creating “virtuous cycles” by providing recognition and sharing it with the larger community
- How social media and community are creating new job roles
- The “Social Media Council” model of bringing the social media from different departments together- is it necessary to have such a council based on a set of tools?
- The “a-ha” moment of adopting social media: getting beyond the books and blogs and meeting people to gain knowledge first-hand
MUSIC CREDIT: “Bleuacide” by graphiqsgroove.
About Conversations with Community Managers*
To better reflect the diverse conversations our podcast covers we’ve changed the name of our long-running series to Community Conversations.
Community Conversations highlights short conversations with some of the smartest minds in the online community and social business space, exploring what they’re working on, why they do what they do, and what advice they have for you.
These episodes are a great way to begin to understand the nuances of community strategy and management.
Each episode is short (usually less than 30 minutes) and focuses on one community management professional.
Podcast: Play in new window | Download
