The Community Roundtable has partnered with Voce Communications to produce a podcast series, “Conversations with Community Managers.” In this series, TheCR’s Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and social media management.
Our series continues with episode #23, featuring Shannon Paul, Social Media Manager at Blue Cross Blue Shield of Michigan.
Podcast highlights include:
- Dealing with “Protected Health information” (PHI) due to regulations such as HIPAA, including the names of members, and how to balance the need for community and the privacy of members.
- Creating resources such as www.ahealthiermichigan.org to present wellness resources.
- Coordination and sharing among associated but separated organizations, as with the Blue Cross/Blue Shield plans in different states.
- When “I can’t answer you” is an answer.
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MUSIC CREDIT: “Bleuacide” by graphiqsgroove
About Conversations with Community Managers*
To better reflect the diverse conversations our podcast covers we’ve changed the name of our long-running series to Community Conversations.
Community Conversations highlights short conversations with some of the smartest minds in the online community and social business space, exploring what they’re working on, why they do what they do, and what advice they have for you.
These episodes are a great way to begin to understand the nuances of community strategy and management.
Each episode is short (usually less than 30 minutes) and focuses on one community management professional.
