Mark and I worked together at three different companies between 1996 – 2007. During that time we worked on social media and community projects of all shapes and sizes. When he told me he was leaving to take on a lead role in EDR‘s Commonground community I was thrilled. He has a deep passion for community and this just seemed like a great fit (it is!).
Due in large part to Mark’s hard work and dedication, Commonground was recently awarded a Forrester Groundswell Award for Outstanding B2B Customer Support Community. I congratulated Mark soon afterward and asked him to join me for a podcast to explore what he’s learned along the way. Apparently I wasn’t the only one with this brilliant idea. Another former colleague (and good friend) Aaron Strout asked Mark to do an email interview with him that same day! In the end it worked out better for you, because you get two for the price of one!
I had the chance to read Aaron’s interview before I chatted with Mark and took the opportunity to take our conversation in a little bit of a different direction. I think you’ll agree it’s a great listen. Enjoy!
Download this podcast (19 minutes/17.3mb)
About Conversations with Community Managers*
To better reflect the diverse conversations our podcast covers we’ve changed the name of our long-running series to Community Conversations.
Community Conversations highlights short conversations with some of the smartest minds in the online community and social business space, exploring what they’re working on, why they do what they do, and what advice they have for you.
These episodes are a great way to begin to understand the nuances of community strategy and management.
Each episode is short (usually less than 30 minutes) and focuses on one community management professional.