By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable.
In March, Jim chatted with Heather Ausmus as part of our ongoing Community Manager Spotlight webinar series. Heather has used the Community Maturity Model in her community work and shared how she has developed a plan through FY18 using the model as a framework.
Heather Ausmus is the Online Community Manager at Johnson Controls Building Efficiency where she manages the Connected Community, an external community for customers, partners and prospective customers. She recently also started managing Johnson Controls Building Efficiency social media programs. Prior to Johnson Controls Building Efficiency, she helped consumer brands develop and implement social media programs and was the Marketing Manager for a global consumer brand.
Watch the video below to learn more about Heather and her team’s use of the Community Maturity Model in their work, and hear her answers to great questions, including:
- How she has proven the worth of the community internally
- How she was able to scale her effort with such a small team
- What tools she uses to run reports, capture the data and methods of distribution
- How her community team engages with product management teams
Have a question for Heather? You can connect with her on Twitter or leave them in the comments below.
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