A State of Community Management eBook
You know community is important, but have you considered the actual impact of a mature, well-resourced community program? This eBook looked at three ways mature online communities have a meaningful and measurable impact on the customer experience.
Three case studies explore how:
- Strategic maturity enables efficiency
- Thoughtful governance enhances strategy
- Engagement generates shared value
Download the ebook. This eBook is sponsored by Khoros.
