A New State of Community Management eBook
You know community is important, but have you considered the actual impact of a mature, well-resourced community program? This eBook looked at three ways mature online communities have a meaningful and measurable impact on the customer experience.
Three case studies explore how:
- Strategic maturity enables efficiency
- Thoughtful governance enhances strategy
- Engagement generates shared value
![SOCM2020_MatureComm_eBook_Cover_Shadow Mature Communities Power the Customer Experience](https://communityroundtable.com/wp-content/uploads/2020/08/SOCM2020_MatureComm_eBook_Cover_Shadow.png)
This eBook is sponsored by Khoros.
![Screen Shot 2020-08-14 at 11.57.16 AM Online Community Customer Experience](https://communityroundtable.com/wp-content/uploads/2020/08/Screen-Shot-2020-08-14-at-11.57.16-AM.png)
![Screen Shot 2020-08-14 at 11.57.04 AM Online Community Customer Loyalty Models](https://communityroundtable.com/wp-content/uploads/2020/08/Screen-Shot-2020-08-14-at-11.57.04-AM.png)
![Screen Shot 2020-08-14 at 11.57.28 AM Online community case studies](https://communityroundtable.com/wp-content/uploads/2020/08/Screen-Shot-2020-08-14-at-11.57.28-AM.png)