The NEW Community Manager Handbook started as a series of twenty-one interviews with community leaders from organizations like Analog Devices, Inc, Easterseals, Microsoft, PTC Software, the Canadian Partnership Against Cancer, the World Bank Group, and many more.
The conversations, led by Anne Mbugua, were amazing.
Anne is an incredible interviewer, by which I really mean she is an amazing listener. Playing the recordings back we realized they need to be more than podcasts – and ta-da, the NEW Community Manager Handbook was born.
When we published the first Community Manager Handbook in 2015 the community space, and the world looked really different. Not many people worked from home regularly. The technology landscape was really different. The world wasn’t sold on the idea of asynchronous learning or collaboration.
And, frankly, there was not enough emphasis on the importance of things like accessibility and diversity, equity, and inclusion in both community spaces and overall organizational awareness.
When you download The NEW Community Manager Handbook you’ll explore meaningful community management topics with 21 passionate community builders.
Inside The NEW Community Manager Handbook you’ll hear from:
- Jephtah Abu on getting started in community management
- Ashleigh Brookshaw on diversity, equity, inclusion, and belonging
- Lisa Allison on choosing a community platform
- Jaime Lee Bunton on stakeholder support
- Melanie Binder on professional development
- Catherine Hackney on member onboarding
- Alex Blanton on virtual events
- Debbie Kwan on community migrations
- Mary Lightfoot on accessibility
- Rachael Silvano on community operations
- Tracy Maurer on building advocacy programs
- Janet Stiles on unclogging bottlenecks
- Anne Mbugua on creating meaningful content
- Lisa Tallman on building community teams
- Neil Morgan on defining the digital workplace
- Claudia Teixeira on centers of excellence
- Sarah Rapp on ambassador programs
- April Uzarski on gamification
- Padraic Ryan on engagement
- Julien Van de Casteele on measuring what matters
- Vee VoPham on starting a community