By Shannon DiGregorio, Relationship Manager at The Community Roundtable
The State of Community Management (SOCM) has been one of our core research platforms and we are excited to announce the availability of The State of Community Management Toolkit, which includes both newly released research from our 2013 SOCM as well as an archive of our past research that provides different lens on the leading practices required to create a successful community program. It also includes a document that adds more definition and details to the Community Maturity Model, allowing community program owners to better assess their progress across an enterprise.
The State of Community Management Toolkit includes:
- The Community Maturity Model, TheCR’s framework for establishing a community program roadmap [Graphic]
- The Community Maturity Model: Defining Enterprise Wide Maturity – a reference guide that defines how to use the CMM to assess and plan enterprise-wise social and community maturity [Reference Guide]
- The 2013 State of Community Management: Moving Toward Maturity – newly published data and research about the value of community [Research]
- The 2013 State of Community Management: Value of Community Management – research that looks at how community management contributes to the success of communities, including graphics to use in your presentations [Research]
- The 2012 State of Community Management Report – research that profiles how organizations mature, the initiatives they typically go through at each stage and the milestones that signify a move to the next stage of maturity. [Research]
- The 2011 State of Community Management Report – research that consolidates the best practices related to the competencies in the Community Maturity Model: Strategy, Leadership, Culture, Community Management, Content & Programming, Policies & Governance, Tools and Metrics & Measurement [Research]
