The State of Community Management 2024 is supported by:
Khoros makes it easy to build an enterprise-class online community and scale member engagement – without the resource burden, complexity, or cost. With +20 years of experience, world-class services, and 100s of thriving communities, we help you create a community that continues to build and grow right alongside your business and customers.
The Khoros Communities solution provides powerful tools to easily design and manage your community, create more engaging member experiences, and integrate your community more fully into your digital ecosystem.
Verint® is a leader in Customer Experience (CX) Automation. Our offerings include Verint Community™, a flexible, scalable platform that has powered online communities and forums for engagement, support, self-service, collaboration, and insights for more than 20 years. Available as a SaaS or self-hosted solution, Verint Community gives organizations complete control of their online brand experience. Verint Community is a part of the Verint® Open Platform. It can be deployed standalone, integrated with, or embedded into other enterprise systems and web properties. It helps brands make their communities more engaging while increasing adoption, driving revenue, and helping brands realize AI Business Outcomes, Now™.
Learn more at www.verint.com/community
"The perspective I’ve gained [from the State of Community Management research] has been invaluable in making the case for community-related budget and resources.”
- Alex Blanton, Microsoft
The State of Community Management research series is the online community industry's longest-running and most widely read resource for online community management professionals.
Since 2009, the annual State of Community Management reports, supplemental ebooks, and infographics, set the benchmark for online community management practices, as well as identifying trends and documenting best practices. Published in the Spring of each year, the State of Community Management report is often referred to as the "bible of community management" by practitioners in the industry.
Based on a survey of hundreds of community managers (and other professionals working in community management roles), the State of Community Management reports provide insights into trends, challenges, and best practices in the community field.
Each annual report covers a wide range of topics, including community strategy, engagement, measurement, technology, and career development. They provide data-driven insights and actionable recommendations for community managers and organizations looking to build and grow successful online communities.
The State of Community Management 2022 - Community: The New Normal
The State of Community Management 2021 - Communities Accelerate Impact
The State of Community Management 2020 - Changing the Way the World Works
The State of Community Management 2019 - Communities Ascend: Growing Success, Growing Risks
"The annual research from The Community Roundtable has, indeed, been a major force for advancing the field. I've used each Report to help educate and move forward our leaders’ understanding of community.”
- Jeff Ross, Humana
The State of Community Management 2023
The 14th annual report explores the changing landscape for online community managers, including long-term effects of the pandemic, tightening budgets, and an increased importance on remote work and collaboration.
The State of Community Management 2022
The 13th annual report explores the the new normal create in online communities post-pandemic, the continued support of executives for community-led programs, and the contributions of communties to overall organizational health.
The State of Community Management 2021
The SOCM 2021 explores the state of the community management industry through the lens of the eight competencies in the Community Maturity Model.
The State of Community Management 2020
Communities have powered the global shift to online colaboration and community methods taking center stage. Explore how communities have changed the way the world works.
The State of Community Management 2019
The State of Community Management 2019 explores the question: why aren’t all organizations racing to adopt community approaches?
Download the Meaningful Change Management ebook:
Explore how online communities improve customer satisfaction, provide fast and easy support, and create powerful brand advocates.
Access Previous State of Community Management Reports
The State of Community Management Toolkit includes downloads of all of the SOCM research, as well as additional related models and content for $99.
