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Using Digital Channels in a Crisis: Community Best Practices for Connecting and Collaborating
March 12 @ 2:00 pm - 3:00 pm
The coronavirus, and its impact on travel and events, has organizations scrambling to adapt.
Digital channels will take up much of the slack by providing alternative ways to connect. Online community professionals are experts in helping organizations engage online, whether with customers or internally with employees.
Today, most organizations have the digital infrastructure that supports engagement but without professional community management, those spaces and channels are often poorly used and sub-optimized.
Join Rachel Happe, Alex Blanton, and Erica Kuhl, as they offer tips and recommendations on how to create programming that connects and engages in creative ways.
- How to build trust in online spaces so that engagement thrives
- Ideas for creative engagement programs to prompt participation
- Best practices for effectively engaging an online workforce