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(Roundtable) Unhappy Campers: Thought Gear for Handling Dissatisfied Customers
December 1, 2022 @ 1:00 pm - 2:00 pm
Dealing with others’ dissatisfaction lists high among the least appealing of life’s to-dos. It’s often tricky, and uncomfortable, and no degree of effort can 100% guarantee a happy outcome. Plus, you can go right ahead and sprinkle an extra helping of stress on those shenanigans if it’s part of your job.
In this call, Jesse Cloutier will share handy mechanisms he’s assembled over a decade of administering to customer communities’ health. Whether you’re managing a team of support representatives or are down in the so-called trenches, these are approaches you can take to make handling upset customers less painful, that build trust, and are the lifeblood of your brand’s community.
Want to join a Roundtable Call as our guest? Email us to find a call that works for you!
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The upcoming events for community managers and community professionals listed above include live online community events, online community management and intranet management workshops, virtual online community management and intranet management roundtables, networking and meet-ups for online community managers and intranet managers, online community management and intranet management conferences, and more.
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Many of the upcoming community events listed here are part of exclusive programming for members of The Network. The Network is a private, peer community of hundreds of active online community and intranet mangers and online community management and intranet professionals. Live programming includes expert-led roundtables, online training for community managers, live discussion groups, and more. Learn more about the community manager events in The Network here.