By Shannon Abram, Relationship Manager at The Community Roundtable.
Sometimes it’s easy for forget that online community management is a natural extension of the decades of community management and organizing that have taken place in our physical communities. While technology had made the world smaller, and undeniably adds new challenges to the practice there are so many great lessons to be learned from successful community managers in the “real” world.
One such real world community manager was the longest serving mayor in Boston’s history, Thomas Menino, who passed away this week. My colleague Ted McEnroe took a moment to look back at the lessons Mayor Menino (a decidedly non-technical man) could teach the world of community management. It is definitely worth a read!
Our favorite community articles from around the web:
Free Community Management eBook: Building a Community Roadmap – Discover how to set up your student, faculty staff or alumni community for success.
CM Spotlight AMA Archive: Patrick Hellen, CloudLock, Inc. – When we invited Patrick Hellen, the community manager for CloudLock, Inc to be our October Community Manager Spotlight we knew we were in for a treat. When HE requested the webinar format be an AMA we knew it was ON.
Dealing with an Unhappy Community – Most of us deal with the “community” in our jobs on some level or another. Perhaps we are an engineer on a product that has a community of users, or work for a company that has a community of customers, or, perhaps, are in a position to be part of the public face of a company, product or service who is tasked with communicating with the community as part of your job duties.
How Erica Kuhl Proved the ROI of Community at Salesforce – Erica is one of the all-stars making bigleaps within the the community industry, discovering metrics and systems that all community professionals can apply their work. She’s pushing the boundary of what community can accomplish at a large organization, and she’s done it from the ground up. Here, we share some of the discoveries she has made in her 12+ years of time at Salesforce.
Tactical Tips to Sustain Engagement in Your Social Network – Here at Sitrion we’re in the midst of our end-of-year social customer user group tour. The last stop is Sydney in a few weeks and I can’t wait to share my upcoming series of posts about what awesome things we’ve been learning, hearing, and doing. For now, let’s rewind to where it all began. Earlier in October we kicked off the tour in Boston visiting one of our bigger clients. I dropped in on them to share some tips on sustaining long-term engagement and tactics for shifting work to the activity stream.
5 Community Management Lessons from Mayor Menino – Few things in life are certain. But one of them is that Boston Mayor Thomas M. Menino, who died Thursday at the age of 71, would never have been an online community manager. The mayor, who served the city he loved for 20 years, was noted for, among other things, not even having a computer in his office, and for barring City Hall from using voicemail.
6 Reasons to Combine Content and Community on Your Website – Websites need to evolve.Visit any website today and they’re much the same as those in the 1990’s. They’re entirely one-way: the publisher of the website provides information to visitors. The visitors, on the other hand, have few options to interact, save for a “contact us” form or a handful of social sharing buttons. Those same visitors are afforded no options to engage with one another.
SOCM Fact #8 – Using a Content Management System in Your Community – One of the most daunting tasks for a community manager is choosing a community platform. There are lots of options out there for community managers to choose from. How do you decide what is the best community platform for your organization?
New community and social media jobs:
- Community Manager – Tripda – New York, NY
- Social Media Community Manager – EI-PR – New York, NY
- Community Manager & Digital Marketing – Pacific Media Consulting Group Lty – Sydney, FL
- Support Specialist / Community Manager – PocketDerm – San Diego, CA
- Community Manager, San Francisco & Surrounding Areas – Tastemade – San Francisco, CA
- Community Manager – Toca Boca – San Francisco, CA
- Social Media Community Manager – Ignited – Los Angeles, CA
- Community Manager – Six Foot – Houston, TX
- Social Media/Community Manager – Greenology Products Inc – Raleigh, NC
- Community Manager – Wanderu – Boston, MA
- Open Source Technical Community Manager – EDX – Cambridge, MA
- Social Media Community Manager – Effective Student Marketing, Inc– Andover, MA
- Community Manager – Warner Bros. Entertainment Group – San Francisco, CA
- Social Media Community Manager – Horizon Media, Inc. – New York, NY
- Community Manager – Emanate – New York, NY
- Web & Social Technology / Community Relations Coordinator – Federated Co-operatives Limited – Nipawin, SK
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