The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

  • Who we are
    • Our Values
    • Our Team
    • Our Clients
      • Client Success Stories
      • Member Advisory Board
    • Community Leadership Awards
      • Community Leadership Awards 2022
      • Community Leadership Awards 2021
      • TheCR Awards 2020
      • TheCR Awards 2019
      • TheCR Awards 2018
      • TheCR Awards 2017
    • Careers
  • What we do
    • Benchmarking and Audits
      • Community Performance Benchmark
      • Community Readiness Audits
      • Community ROI Calculator
      • The Community Score
    • Models and Frameworks
      • Community Maturity Model™
      • Community Engagement Framework™
      • Community Skills Framework™
      • The Social Executive
    • Research
      • The State of Community Management
        • SOCM 2022
        • SOCM 2021
        • SOCM 2020
      • Community Careers and Compensation
      • The Community Manager Handbook
        • 2022 Edition
        • 2015 Edition
      • The Social Executive
      • Special Reports
    • Training and Events
      • Upcoming Events
      • TheCR Connect
        • TheCR Connect 2022
        • TheCR Connect 2021
      • Community Technology Summit
      • Training
      • Resource Bundles
    • Resources
      • Vendor Resource Center
      • Community FAQs
      • Community Management Podcasts
        • Community Conversations
        • Lessons From The NEW Community Manager Handbook
      • Community Management Jobs
        • Job Board
        • CMGR Profiles
      • Community 101
        • Community Management Glossary
        • Community Management FAQs
      • Case Studies
      • Community Webinars
  • Who we serve
    • Resources for Community Managers
    • Community Program Owners
    • Community Executives
  • TheCR Network
    • Member Login
    • Join TheCR Network
    • Roundtable Call Library
  • TheCR Library
    • Subscriber Login
    • Subscribe to TheCR Library

Calling all Community Managers: Declare Your Value

July 7, 2014 By Rachel Happe

By Rachel Happe, Co-Founder of The Community Roundtable.

Community Manager Salary Survey

Through our research, The Community Roundtable has helped organizations of all sizes scope and frame the challenges and opportunities of online communities.

It is time for us to do the same for community managers.

While the discipline of community management is becoming better understood, the specific roles within that discipline are still often poorly defined, measured and rewarded. We know from our work that there is a huge range in experience, responsibilities and compensation among community managers – it is not a one size fits all discipline.

In order to professionalize community management (i.e. be taken seriously by HR and hiring managers), we need research that is as multifaceted as the various community manager roles are – and reports on responsibilities and compensation by experience level, size of company, functional goals of the community, geography and more.

There has been some research on community manger roles, most notably SocialFresh’s 2013 Community Manager Report and our own State of Community Management 2013 research but it has been focused on one type of community, in the case of the SocialFresh research or on general trends, in the case of our 2013 research. There was also excellent research done by Bill Johnston while at ForumOne but that was last completed in 2009.

It’s time to take a comprehensive look at community manager roles so that we can:

  • Justify investment in community management staff
  • Document the responsibilities of community mangers, by seniority and context (functional use case, company size, geography, experience)
  • Create a skill framework that can be used to hire, assess, demonstrate or grow skill sets
  • Understand what community managers are worth financially, by context, and how compensation is structured

If you work with, are the business owner or directly facilitate any type of online community, please consider taking part in our Community Manager Salary Survey 2014.

The survey will take you about 15 minutes to complete.

Take the Survey

—–

Looking to take your career in community management to the next level? 92% of members agree that TheCR Network supports and advances their personal and professional goals. Learn how our research, access to peers and experts, targeted content and exclusive concierge service can help you achieve your goals. 

About Rachel Happe

comments powered by Disqus
Community best practices

Resources for the people who build online communities.

ABOUT US
Our Values
Our Team
Our Clients
Careers

RESOURCES
Vendor Resource Center
Podcasts 
Job Board
Community 101
Case Studies
Webinars
Upcoming Events

PRODUCTS AND SERVICES
Benchmarking and Audits
Models and Frameworks
Research
Training and Events

RESOURCES BY AUDIENCE
Community Managers
Community Program Owners
Community Executives

QUICK LINKS
Blog
Newsletter
About TheCR Network
About TheCR Library
About TheCR Academy

LOGIN
TheCR Network
TheCR Library
TheCR Academy

Contact
Support
Partnership
Inquiries
Subscribe to
Our Newsletter