By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable.
This year’s State of Community Management research showed what we’re suspected for along time: the foundation of a successful community is a well-defined strategy that integrates social tools and methods with business goals and processes. It follows that a community’s strategy also aligns an organization’s goals with their member’s needs.
Another prevalent idea that was confirmed by our research is that overall community strategies are maturing. Of course this makes sense – as more companies define and grow their practice of community management the industry becomes increasingly developed. This brings us to our community management fact of the week. We found that 72% of communities have an approved community strategy, signaling that organizations increasingly understand how to justify a community approach. That’s the good news! We also found that of that 72%, only 40% of those strategies are operational and measurable.
Fewer than 50% of communities with an approved strategy have an approved and resourced roadmap, suggesting a significant gap between community ambition and the ability to execute on it. This gap in understanding what is required to fully realize a community strategy is a barrier to community success. Best-in-class communities have a smaller gap between those with an approved strategy and those with a fully resourced roadmap – only about 25% of those with an approved strategy lack a roadmap.
Looking for more insights into community strategy? Download the State of Community Management 2014 report and check out the section on strategy – starting on page 26.
Does your community have an approved strategy? We’d love to hear more in the comments!
This post is the fourth in a 10-part series highlighting some of the most thought-provoking data from the SOCM 2014 – brought to you via a fun poster – perfect for sharing on Twitter, hanging at your desk, or printing out and waving around your next community strategy meeting. You can see the first three posts here: Fact #01, Fact #02 and Fact #03 or downloadthe whole report today.
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