Effectively managing the membership experience is critical in today's quickly changing environment. From effective communications to building engaging content and programs, equitably connecting with your entire audience is more important than ever.
This page contains resources specifically designed to help you increase member engagement, strengthen ties in a remote world, and better serve your online community through research-backed training, tactics, and case studies.
We help global organizations achieve their community goals.
Earn CAE-credits with this self-paced course!
Community Management 101 for Associations outlines the scope of the community manager's role in association communities and provides prescriptive approaches for successful community management.
Brush up on community management fundamentals and earn 6 credits toward your CAE application or renewal professional development requirements. Learn more
Research and Best Practices
Our Community Job Description Index highlights 30 roles in community management today.
This resource is a small example of the available roles, titles, and requirements available in the expanding field of community.
View roles and responsibilities, and learn how to craft the right job descriptions to attract top community management talent.
Learn more or download the index.
Community Skills Framework™
The Community Skills Framework™ includes five skill families with ten skills in each family, prioritized based on what we learned from our extensive community management research.
Use the Framework to identify critical skills needed for your online community team.
View the Community Skills Framework™
Community Management Job Board
Our community management job board highlights jobs at global companies focused on the many facets of online community management.
