Search Results for: moderation

Do communities spend more on people or platforms?

July 17, 2017 By Ted McEnroe

Here’s an interesting piece of data from the SOCM 2017: for the first time, communities say they are spending more on people than on technology. That’s right - by a narrow margin, organizations with dedicated community budgets said they spent slightly more on community management salaries and … [Read more...]

Community Skills Framework™

The Community Skills Framework™ includes five skill families with ten skills in each family, prioritized based on what we learned from our extensive community management research. How Does The Community Skills Framework Help you? First, when your Aunt Betty asks you what community management is you … [Read more...]

Training and Events

Our State of Community Management research demonstrates it clearly: Investing in professional development for your community team is one of the most powerful ways to strengthen your community program. We offer online and in-person community management training, events, and workshop options for … [Read more...]

Community Management Glossary

This community management glossary provides a list of common terms and acronyms you'll encounter in the community world. We're always on the lookout for new entries. If you have a suggestion, please drop us a line! A | B | C | D | E | F | G | H | I | J | K | L | M N | … [Read more...]

Building community in uncertain times

January 30, 2017 By Ted McEnroe

These are difficult times online. The first week of the Trump Administration, whether you are in favor of or opposed to his policies, have swamped social media and many communities with debates, discussions, and diatribes that can overwhelm any other conversation. It's a tricky time for … [Read more...]

The best community managers share leadership of community programs: SOCM2016 Fact #8

August 1, 2016 By Ted McEnroe

By Ted McEnroe, Director of Research and Training You start a community. It's awesome. People engage, share ideas and provide value. You moderate, plan, provide tech support, train, encourage, goad, scold, backchannel and do about 37 other things, and that's just before lunch. And it … [Read more...]

Give real responsibilities, and real rewards, to your community advocates – SOCM2016 Fact #6

July 7, 2016 By Ted McEnroe

By Ted McEnroe, Director of Research and Training They like you. They really really like you. Your community advocates. They are the ones you love to see - they answer questions and cheer you on and by being engaged they give you a sense that your time and efforts aren't going unnoticed. But … [Read more...]

TheCR Network Sneak Peek: April 2016

April 28, 2016 By Jim Storer

By Hillary Boucher, Community Manager at The Community Roundtable Spring has finally sprung here and I don't think that it is a coincidence that engagement has been growing like the flowers in my yard! Have you been seeing lots of new life in your community? Check what’s been going on inside … [Read more...]

Improving Community Sentiment: Taking a Community from Hostile to Happy

April 26, 2016 By Jim Storer

When community sentiment is good, it often gets taken for granted. When it's bad, it's clear that it is one of the biggest barriers to success and value. What's not always clear is this: you CAN create the community environment you want. The Community Roundtable collaborated with a well-known brand … [Read more...]

50 Essential Skills in Community Management

December 21, 2015 By Jim Storer

We're going to take a break from our weekly series of facts from the Community Careers and Compensation report to review the 50 essential community manager skills from the Community Skills Framework™. We updated the Community Skills Framework™ as a means to explore the value of 50 … [Read more...]