You’ve heard that practice makes perfect, but what about planning? In our State of Community Management 2014 research we found that the foundation of a successful community really is the presence of a well-defined strategy- one that integrates social tools and methods with business goals and processes. A good community strategy also aligns an organization’s goals with member needs setting you up to succeed in both keep engagement high and provide ROI.
72% of communities surveyed indicated that they have an approved community strategy, a sure sign that organizations understand how to justify a community approach. However, of that 72%, only 40% of those strategies are operational and measurable. In best-in-class communities, 100% have an approved strategy and 79% have strategies that are operational and measurable – an indicator of why best-in-class communities are twice as likely to be able to measure value.
You can review more findings related to community maturity in the State of Community Management 2014. This post is the fourth in a 10-part series highlighting some of the most thought-provoking data from the SOCM 2014 – brought to you via a fun poster – perfect for sharing on Twitter, hanging at your desk, or printing out and waving around your next community strategy meeting.
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