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How to Build a Community-Based Support Model: A Webinar with Ian White

June 11, 2014 By Shannon Abram

Webinar

By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. Last week we were lucky enough to have Ian White, manager of support at Rackspace join us for our monthly Community Manager Spotlight webinar. Ian and his team have down amazing things with their support community - … [Read more...]

Community Management Best Practices, Community Manager Role, Community Manager Spotlight, TheCR Network Webinars
cmspotlight, Community, customer service, customer support, ian white, Members, rackspace, webinar

Recap: Community Manager Spotlight Webinar with Heather Ausmus

April 3, 2014 By Shannon Abram

Webinar

By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. In March, Jim chatted with Heather Ausmus as part of our ongoing Community Manager Spotlight webinar series. Heather has used the Community Maturity Model in her community work and shared how she has developed a plan … [Read more...]

Community Case Studies, Community Management Best Practices, Community Manager Role, Community Manager Spotlight, Fun Stuff
@TheCR, cmspotlight, community manager, community manager spotlight, heather ausmus, interview, Jim Storer, march, member, TheCR Network, webinar

Recap: Community Manager Spotlight Webinar with J.J. Lovett, CA Technologies

March 5, 2014 By Shannon Abram

Webinar

By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. In February, Jim chatted with J.J. Lovett,  Director, Online Communities at CA Technologies as part of our ongoing Community Manager Spotlight webinar series. We are always amazed at the different paths that lead … [Read more...]

Community Case Studies, Community Management Best Practices, Community Manager Role, Community Manager Spotlight, Fun Stuff, Member Posts
best practices, cmgr, cmspotlight, community manager, JJ Lovett, platform management, webinar

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