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Engagement That Scales – Episode #13 – Scott Monty on the Lather, Rinse, Repeat Problem in Leadership

September 25, 2020 By Shannon Abram

Scott Monty

Every week Rachel Happe chats for 30 minutes with a new guest – no script, no rules. In episode #13 Rachel and Scott Monty talk about how constant change in leadership negatively impacts employee engagement, the shift from historic communication styles to digital environments, and the effect … [Read more...]

Engagement That Scales
communications, engagement that scales, executive engagement, ford, loyalty, podcast, rachel happe, Scott Monty, social media, trust

The Crisis of Organizational Communications

July 28, 2020 By Rachel Happe

How organizations communicate

Do you work in or with an organization? Are you overwhelmed? Do I even need to ask? Organizational communications in 2020 is in crisis. Communications channels and content have exploded. Information outside organizations changes with every 60-minute news cycle, while organizational processes … [Read more...]

Community Manager Role, Leadership, Strategy
communications, Employee Communications, Employee Community, Internal Comms, internal community, musings

The Economics of Culture Change

July 14, 2020 By Rachel Happe

Community ROI metrics

Why is Culture Change Such a Strategic Priority? Culture change is a hot topic in organizational development and leadership circles and for good reason; there is finally a growing understanding of its impact on the performance of organizations. The economics of culture change is driven by … [Read more...]

Community Manager Role, Community ROI & Benefits, State of Community Management, Strategy
communications, Employee Communications, Internal Comms, internal communications

Engagement That Scales Podcast – Episode #11: Jeremiah Owyang on the Changing Ways We Communicate

June 12, 2020 By Shannon Abram

Jeremiah Owyang Kaleido Insights

Every week Rachel Happe chats for 30 minutes with a new guest – no script, no rules. In episode #11 Rachel and Jeremiah chat about how technology is changing the way we communicate and how technology supports wellness. Listen now: Prefer Video? Watch the … [Read more...]

ETS Podcast
communications, engagement that scales, Jeremiah Owyang, rachel happe

You might be a community manager if…

October 13, 2009 By Rachel Happe

...communications is an integral part of your job ...you work with a dispersed group of constituents ...you are responsible for building & growing relationships That covers a lot of ground - PR/communications, marketing, sales, any management position, HR, product management, knowledge … [Read more...]

Community Management Best Practices
communications, community manager, relationships

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