By Ted McEnroe, Director of Research and Training What is the best way to capture the value of your community? Communities serve a number of strategic uses, so it can be hard to come up with the metrics that best demonstrate how the community delivers on that strategy. But one thing is certain … [Read more...]
If you run a community, don’t think like a website on metrics
By Ted McEnroe, The Community Roundtable As we continue to slice and dice the data from more than 200 communities for the State of Community Management 2015, we know that one of the most viewed pieces of the report will be the engagement profiles - the percentage of members who are lurking, … [Read more...]
